Frankie Boyd
Huntington Beach,CA
Summary
Proven leader in healthcare administration, adept at enhancing operational efficiency and patient satisfaction at Hollywood Presbyterian Medical Center. Skilled in HIPAA compliance and patient registration, with a knack for problem-solving and time management. Spearheaded technology integrations and strategic planning, driving significant improvements in service delivery and revenue cycle management.
Overview
23
23
years of professional experience
Work History
Admitting Supervisor
Hollywood Presbyterian Medical Center
01.2024 - Current
- Analyzed performance metrics regularly, identifying areas for improvement and implementing targeted strategies accordingly.
- Ensured effective resource allocation by maintaining optimal staffing levels according to peak admission periods throughout the dayweekmonthyear.
- Promoted a positive work environment within the department through effective leadership and clear communication of expectations.
- Increased efficiency in the admitting department by introducing new technology solutions for better data management.
- Reduced waiting times for patients by implementing efficient scheduling and prioritizing procedures.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Managed a team of admitting clerks, providing training and guidance to ensure consistent performance.
- Developed strong relationships with insurance providers, ensuring timely processing of claims and minimizing payment delays.
- Contributed to revenue growth through proactive identification and resolution of potential billing discrepancies.
Patient Access Supervisor
County Of Los Angeles
11.2001 - 11.2023
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
- Utilized data analytics tools to identify trends in patient access metrics such as throughput times or first pass yield rates that informed decision-making around process improvements.
- Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
Education
High School Diploma -
Jordan High School Los Angeles Ca
103st06.1981
Skills
- Patient confidentiality
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Scheduling Coordination
- Eligibility Requirements
- Patient Interviews
- Reviewing patient information
- Verifying insurance
- Emergency room experience
- Customer Service
- Problem-solving abilities
- Time Management
Timeline
Admitting Supervisor
Hollywood Presbyterian Medical Center
01.2024 - Current
Patient Access Supervisor
County Of Los Angeles
11.2001 - 11.2023
High School Diploma -
Jordan High School Los Angeles Ca
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