Summary
Overview
Work History
Education
Skills
Timeline
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Frankie Boyd

Huntington Beach,CA

Summary

Reliable Admitting Supervisor with enduring confidence in public engagement, effortlessly maintaining professional and approachable demeanor. Efficient in managing patient registrations daily in fast-paced, customer-focused environment. Thorough calculator of pricing, refund processing and schedule organization to provide seamlessly accurate registration process.

Overview

24
24
years of professional experience

Work History

Admitting Supervisor

Long Beach Memorial Medical Center
06.2023 - Current
  • Verified patient details and insurance coverage and collected co-pays.
  • Registered patients for labs, surgeries and radiology.
  • Arranged forms and charts for each patient.
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.

Patient Financial Supervisor

Harbor UCLA Medical Center, LADHS
08.2007 - 06.2023
  • Executed financial assurance audits and implemented new control points and metrics to support business changes.
  • Furnished requested financial data and reports to auditors, regulators and investors and prepared analysis to support risk management.
  • Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.
  • Analyzed client capital structures and plans to determine financial viability and productivity of intended investments.

Telephone Operator

King Drew Medical Center
11.2001 - 07.2007
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Connected callers with appropriate professional, department, or business.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Maintained accurate records of calls placed and received.
  • Operated switchboard and routed incoming calls to appropriate departments.

Education

High School Diploma -

Locke High School
Los Angeles, CA
06.1980

Skills

  • Billing and Collections
  • Customer Experience
  • Computerized Maintenance Management Systems
  • Admitting Processes

Timeline

Admitting Supervisor

Long Beach Memorial Medical Center
06.2023 - Current

Patient Financial Supervisor

Harbor UCLA Medical Center, LADHS
08.2007 - 06.2023

Telephone Operator

King Drew Medical Center
11.2001 - 07.2007

High School Diploma -

Locke High School

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Frankie Boyd