FRANKIE BOYD

Processing and screening customer documentation such as permits and Driver's Licenses to determine if state requirements are met to sell scrap metals. Controlling confidential information. Entering and verifying data. Conducting background DMV reviews of vehicle titles. Evaluating information to determine the trustworthiness and reliability of information prior to gathering access to sell scrap metals. Conducting & supporting other departments to improve processes and initiatives. Primarily weighs and documents incoming/outgoing materials at recycling and manufacturing facilities, maintaining a clean work area, adhering to strict safety procedures and culture, and contributing to the team in a fast-paced, often outdoor environment. Inspect incoming materials for quality and ensure they meet specifications and are free from environmental hazards.

• Answer and accurately log calls from customers and end users to provide timely responses to incoming customer questions and product knowledge requests. Assist with New Vehicle Down parts escalations and reporting metrics. Troubleshoot transaction processes (Sales orders and invoices). Research and prepare manuals for customers that clarify available resources.

• Worked monthly reports to ensure payments to third-party logistic companies are timely and accurate. Apply rates to shipments involving partnership carriers and ensure the split received by the Company is accurate per signed contracts. Performed a daily publication audit by reviewing pricing loaded into the system for accuracy. Perform a daily audit by reviewing predetermined shipments for rating and billing accuracy. Processed weekly in bond shipments to clear correctly for customs. Provided support to the Company’s Account Managers, Auditors, and Customer Service associates by reviewing a large number of corrections issued by service center Weight & Inspection (W&I) associates for accuracy, and provided supporting documentation as needed. Reviewed a large number of W&I correction disputes submitted by internal and external customers on a daily basis. Provided daily support to Account Managers by providing data needed to explain/discuss W&I issues with customers. Utilized the National Motor Freight Traffic Association (NMFTA) on a regular basis to obtain proper classification of various commodities. Performed daily W&I disputes by reviewing and deciding on W&I Changes. Worked directly with customers and company associates via phone, email, and face to face on a daily basis.