Hi, I’m
Frankie Brady
Brunswick,GA
Summary
Dynamic and results-driven professional with extensive experience in restaurant management at Pizza Hut. Proven track record in enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in inventory management and staff training, achieving significant improvements in service quality and operational efficiency. Committed to fostering a positive work environment and driving business growth.
Overview
2004
years of professional experience
38
years of post-secondary education
Work History
Pizza Hut
Assistant Resturant Manger
Job overview
- Coordinated scheduling, optimizing labor resources to meet peak service times.
- Oversaw daily operations ensuring adherence to quality and safety standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management strategies, reducing waste and improving stock accuracy.
- Enhanced customer satisfaction through effective complaint resolution and feedback integration.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Respiratory Care of Fl
Area Manager
Job overview
- Oversaw daily operations to ensure compliance with healthcare regulations and quality standards.
- Developed and implemented strategic initiatives to enhance patient care and operational efficiency.
- Led team training sessions to improve staff performance and adherence to best practices.
- Analyzed performance metrics to identify areas for improvement and drive process enhancements.
Lake City Medical Center
Respiratory Therapist
01.1990 - 09.2003
Job overview
- Assisted in managing daily restaurant operations to ensure efficient service delivery.
- Developed training initiatives to improve service quality and team efficiency.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Contributed to menu planning by providing feedback on customer preferences and sales trends.
- Ensured adherence to quality standards during food production processes.
- Implemented sanitation protocols to uphold health and safety regulations across the restaurant.
- Engaged with customers to gather feedback and resolve issues, improving overall satisfaction.
Holiday Inn Hotel Sandton
Lounge Manger
01.1978 - 12.1981
Job overview
- Oversaw daily lounge operations, ensuring high standards of service and guest satisfaction.
- Managed staff scheduling to optimize workforce efficiency and coverage during peak hours.
- Developed and implemented training programs for new employees, enhancing service delivery skills.
- Collaborated with kitchen and bar teams to create innovative drink menus that increased guest engagement.
- Monitored inventory levels, coordinating with suppliers for timely stock replenishment and cost management.
- Resolved guest complaints promptly, maintaining a positive atmosphere and fostering repeat business.
- Promoted an exceptional guest experience by maintaining a clean, inviting, and comfortable atmosphere in the lounge area.
- Led a team of bartenders, servers, and support staff to achieve consistently high levels of customer service.
- Enhanced customer satisfaction by implementing efficient lounge management strategies.
- Maintained compliance with all local, state, and federal regulations related to alcohol sales and consumption onpremises.
- Implemented staff scheduling processes to ensure adequate coverage during peak hours while controlling labor costs.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Managed staff schedules and maintained adequate coverage for all shifts.
Capt Joes Seafood Restaurants
Restaurant Manger
10.1975 - 01.1978
Job overview
- Assisted in managing daily restaurant operations to ensure efficient service delivery.
- Developed training initiatives to improve service quality and team efficiency.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Contributed to menu planning by providing feedback on customer preferences and sales trends.
- Ensured adherence to quality standards during food production processes.
- Implemented sanitation protocols to uphold health and safety regulations across the restaurant.
- Engaged with customers to gather feedback and resolve issues, improving overall satisfaction.
Education
Flagler Career InstJacksonville, Fl
Ass from Respiratory Theray
01.1990 - Current
Creative Hair DesignOcala, FL
Hair Dresser from Cosmotology
01.1980 - 08.1982
Skills
- Customer service
- Team leadership
- Time management
- Complex Problem-solving
- Decision-making
- Staff management
- Task delegation
- Goal setting
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Directed [description] program to achieve [result].
- Achieved [Result] through effectively helping with [Task].
- Received numerous commendations from supervisors for team building, mentoring and leadership skills.
- Facilitated [improvement] by enacting [positive change].
Timeline
Respiratory Therapist
Lake City Medical Center
01.1990 - 09.2003
Flagler Career Inst
Ass from Respiratory Theray
01.1990 - Current
Creative Hair Design
Hair Dresser from Cosmotology
01.1980 - 08.1982
Lounge Manger
Holiday Inn Hotel Sandton
01.1978 - 12.1981
Restaurant Manger
Capt Joes Seafood Restaurants
10.1975 - 01.1978
Assistant Resturant Manger
Pizza Hut
Area Manager
Respiratory Care of Fl
Owned 2additional restaurants for capt joes
Have experience also as a bookeeper,general office p rocedures,customer svc.learning new things has always enhanced my ability to excel in new ventures.