Frankie Cerda
Royse City,TX
Summary
Clinic Coordinator with extensive experience in patient care and operational efficiency at Occumed Onsite. Expertise in electronic health records and customer relationship management. Enhanced patient satisfaction through effective communication and triage assessment, leading to improved clinic workflow and patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinic Coordinator/Medical Assistant
Occumed Onsite - Encore Health
McKinney, TX
06.2022 - Current
- Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
- Maintained accurate medical records by documenting patient information, test results, and treatment plans in electronic health record systems
- Administered injections and immunizations under the supervision of healthcare professionals following established protocols
- Educated patients on medication instructions, post-operative care guidelines, and general health maintenance practices
- Coordinated referrals to specialists or diagnostic facilities based on physician recommendations or insurance requirements
- Collaborated with pharmacy staff to process prescription refills accurately and efficiently for patients' ongoing medication needs
- Responded to patient inquiries over the phone or in person regarding appointment scheduling, test results, or general healthcare questions
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information
- Cultivated positive relationships with patients through compassionate communication and attentive service delivery
- Contributed to a safe and efficient work environment by following infection control protocols, maintaining cleanliness, and reporting any safety hazards
- Performed EKGs, spirometry tests, and other diagnostic procedures as directed by physicians ensuring accurate results for diagnosis or treatment planning
- Coordinated the intake process for new patients, including gathering necessary paperwork and insurance information
- Conducted regular audits of clinic processes to identify areas for improvement and implement corrective actions
- Supported clinic transition and integration under new management structure
- Managed workers' compensation cases, including claim initiation, referral coordination, patient guidance, and communication with specialists
- Sent updated work status reports to safety department and supervisors to ensure compliance and clarity on employee capabilities
- Acted as liaison between clinic and client company management to report on employee work status for personal and occupational injuries
- Conducted pre-employment screenings, including drug testing, medical questionnaire evaluations, and fit-for-duty exams for prospective hires
- Assisted in administering hearing tests in support of the company's hearing conservation program
- Performed respirator fit testing for employee safety compliance
- Helped assess employee fitness for access to company gym facilities
Clinic Coordinator/Medical Assistant
Occumed Plus
McKinney, TX
11.2020 - 05.2022
- Managed the daily operations of a busy clinic, overseeing scheduling, patient flow, and staff assignments
- Developed and maintained strong relationships with healthcare providers to ensure timely referrals and coordination of care
- Coordinated the intake process for new patients, including gathering necessary paperwork and insurance information
- Created and implemented standardized protocols for clinic procedures to ensure consistency in patient care
- Trained and supervised a team of medical assistants, providing ongoing support and guidance to optimize performance
- Collaborated with billing department to resolve any issues related to insurance claims or payment processing
- Maintained accurate electronic health records (EHR) for all patients, documenting medical history, medications, and treatment plans
- Coordinated referrals for specialty consultations or diagnostic tests based on physician recommendations or patient needs
- Built and maintained strong relationships with clients, ensuring high levels of customer satisfaction
- Acted as the main point of contact for client inquiries, providing timely and accurate responses to their questions and concerns
- Collaborated with healthcare providers to gather necessary clinical documentation for prior authorization submissions
- Communicated with insurance companies to obtain approval or denial decisions for prior authorization requests
Medical Assistant
Occumed Plus
Garland, TX
05.2018 - 10.2020
- Conducted pre-employment physical examinations, including reviewing medical histories and performing necessary tests
- Educated employees on occupational health risks, proper ergonomics, personal protective equipment usage, etc
- Implemented electronic health record system to streamline documentation processes
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Administered medications under the direction of healthcare professionals
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Aided in training new medical assistants on office protocols and clinical procedures
- Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
Front End Associate
Target
Rockwall, TX
04.2017 - 04.2018
- Provided exceptional customer service to a diverse clientele, utilizing fluency in both English and Spanish to effectively communicate and address their needs
- Resolved customer inquiries and complaints promptly and professionally, ensuring high levels of customer satisfaction
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
- Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
- Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
- Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
Server/Waiter
Mariscos Del Golfo
Garland, TX
12.2012 - 04.2017
- Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
- Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
- Accurately took food and drink orders from patrons and entered them into the POS system with minimal errors
- Managed multiple tables simultaneously during busy shifts, demonstrating strong multitasking abilities
- Maintained cleanliness of work area and dining room throughout the shift for a pleasant dining environment
- Handled cash transactions accurately using cash registers or handheld devices while adhering to company policies
Education
Vocational Education And Training - Medical Assisting
PCI Health Training Center
Richardson, TX04.2018
High School Diploma -
Royse City High School
Royse City, TX05.2016
Some College (No Degree) -
Collin County Community College
Plano, TXSkills
- Wound care management
- Computer skills and literacy
- Medical office operations
- Microsoft Outlook, Excel, and Word
- Customer relationship management
- Triage assessment
- Phlebotomy techniques
- ICD-10 coding
- Typing proficiency
- Organizational abilities
- Anatomy expertise
- Occupational health knowledge
- Time management strategies
- Word processing skills
- Patient care and monitoring
- Spanish language proficiency
- Customer service excellence
- Front desk operations
- Workers' compensation processes
- English language proficiency
- 10-key typing skills
- Medical terminology expertise
- Phone etiquette practices
- Documentation review skills
- EMR systems proficiency
- HIPAA compliance knowledge
- Electronic health records
Certification
- Certified Medical Assistant
- Driver's License, Non-CDL Class C
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Clinic Coordinator/Medical Assistant
Occumed Onsite - Encore Health
06.2022 - Current
Clinic Coordinator/Medical Assistant
Occumed Plus
11.2020 - 05.2022
Medical Assistant
Occumed Plus
05.2018 - 10.2020
Front End Associate
Target
04.2017 - 04.2018
Server/Waiter
Mariscos Del Golfo
12.2012 - 04.2017
Vocational Education And Training - Medical Assisting
PCI Health Training Center
High School Diploma -
Royse City High School
Some College (No Degree) -
Collin County Community College
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