Summary
Overview
Work History
Education
Skills
Timeline
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Frankie Coan

Portland,OR

Summary

Adept at fostering emotional well-being and physical fitness, I leveraged active listening and client advocacy to enhance the lives of those at Operation Nightwatch Portland. My background as a Dementia Geriatric Caregiver and Swim Instructor showcases a blend of interpersonal mediation and fitness training, achieving significant improvements in client independence and social connections.

Overview

12
12
years of professional experience

Work History

Mental Health Specialist

Operation Nightwatch
Portland, OR
12.2024 - Current
  • Provided crisis intervention for individuals experiencing homelessness by utilizing de-escalation techniques and active listening skills to ensure their safety and well-being.
  • Maintained up-to-date knowledge through continuing education and advanced training to better support the unique needs of the homeless population.
  • Educated clients on evidence-based treatments and harm reduction strategies to enhance their understanding of the recovery process.
  • Offered emotional support and encouragement to individuals facing housing insecurity, trauma, and systemic barriers.
  • Supported and counseled clients struggling with drug and alcohol addiction, connecting them to appropriate resources and treatment programs.
  • Collaborated closely with team members to develop and implement services that address the immediate and long-term needs of individuals experiencing homelessness.

Support Volunteer-Homeless Hospitality Center

Operation Nightwatch Portland
Portland, OR
11.2019 - 12.2024
  • Greeted and assisted guests entering facility to provide welcoming hospitality and social connections.
  • Fostered relationships with patients that encouraged self-awareness and emotional expression.
  • Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
  • Offered support and assistance to community members.
  • Collaborated with others by contributing time, effort and talent to advance needs or further missions.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.

Programs Assistant

Northwest Place Senior Retirement Home
Portland, OR
09.2019 - Current
  • Designed physical exercise and meditation classes and matching skill levels of participants and kept student interest high.
  • Connected personally with residents to improve participation and enjoyment.
  • Listened to class members and customers and adapted class content and instructions to meet needs and enhance engagement.
  • Operated 12 seat bus professionally and interacted with passengers to foster pleasant rides.
  • Helped elderly passengers board and exit bus.
  • Guided engaging outings to museums, restaurants, scenic drives and other places.
  • Paid attention and attended to the wellbeing of everyone on the outings.

Buddhist Teacher

Private Practice
Portland, OR
11.2022 - Current
  • Attended Buddhist lectures and training to enhance skills and credentials.
  • Facilitated weekly group with up to 5 participants focusing on Buddhist teachings and meditation practices.
  • Designed collaborative learning exercises to enhance students' knowledge and skills on Buddhism.
  • Built positive relationships with students.
  • Helped students review and understand previous lessons to make connections with new lessons.
  • Utilized listening and questioning strategies to diagnose student needs and monitor progress.

Dementia Geriatric Caregiver

Private Practice
Portland, OR
02.2023 - 06.2025
  • Improved patient outlook and daily living through compassionate care.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Engaged clients by conversing and participating in activities and hobbies.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.
  • Built strong and trusting rapport with clients and loved ones.

Best Buddies Mentor

Best Buddies Salem State
Salem, MA
09.2017 - 05.2018
  • Used strength-based trauma-informed approach to develop services and address client needs.
  • Planned therapeutic play activities and programs for groups of pediatric patients to meet developmental and psychosocial needs pertaining to individualized stressors.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Recognized and implemented safety standards to minimize incidents or accidents.

Member Services Team Member

Tedesco Country Club
Marblehead, MA
09.2015 - 09.2018
  • Staged and put away golf carts based on forecasted business and instructions from management team.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Greeted guests with a positive and engaging attitude to promote superior experiences.

Swim Instructor

Southwest Community Center
Portalnd, OR
06.2013 - 01.2015
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Coordinated and taught swimming lessons to children aged 1 to 8 years.
  • Explained and demonstrated fitness and conditioning techniques and movements.
  • Handled student situations using logic and mediation skills.

Education

Bachelor of Arts - Social Work

Portland State University
Portland, OR
01-2026

Certificate - Food Handlers

Official Food Handlers
05-2024

Certificate - Death Doula

IAP Career College
06.2023

Certificate - Mindfulness in Substance Use Disorder Recovery

Mindful Life Program
08.2022

High School Diploma -

Lincoln High School
Portland, OR
05.2015

Skills

  • Composure and Emotional Control in high-stress environments, particularly during crisis situations
  • Friendly, Personable, and Approachable, fostering trust and rapport with clients
  • Interpersonal Conflict Mediator, skilled in resolving disputes and facilitating peaceful communication
  • One-On-One Support tailored to the unique needs of individuals experiencing homelessness
  • Active Listening to ensure clients feel heard, understood, and validated
  • Client Advocacy to help individuals access essential resources and services
  • Emotional Support for those facing trauma, addiction, and systemic barriers
  • Positive Reinforcement to encourage client growth, resilience, and progress
  • Fitness Trainer promoting physical well-being as part of holistic care
  • Leadership in guiding teams and implementing effective support strategies
  • Self-Harm Prevention through compassionate intervention and safety planning
  • Analytical Thinking for assessing client needs and developing tailored solutions
  • De-escalation Techniques to manage crises and maintain a safe environment

Timeline

Mental Health Specialist

Operation Nightwatch
12.2024 - Current

Dementia Geriatric Caregiver

Private Practice
02.2023 - 06.2025

Buddhist Teacher

Private Practice
11.2022 - Current

Support Volunteer-Homeless Hospitality Center

Operation Nightwatch Portland
11.2019 - 12.2024

Programs Assistant

Northwest Place Senior Retirement Home
09.2019 - Current

Best Buddies Mentor

Best Buddies Salem State
09.2017 - 05.2018

Member Services Team Member

Tedesco Country Club
09.2015 - 09.2018

Swim Instructor

Southwest Community Center
06.2013 - 01.2015

Bachelor of Arts - Social Work

Portland State University

Certificate - Food Handlers

Official Food Handlers

Certificate - Death Doula

IAP Career College

Certificate - Mindfulness in Substance Use Disorder Recovery

Mindful Life Program

High School Diploma -

Lincoln High School

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