FRANKIE COREAS
Atlanta
Summary
Dynamic and results-driven management professional with extensive experience overseeing daily operations in hospitality and healthcare environments. Recognized for exceptional leadership and strategic decision-making, coupled with a commitment to enhancing customer and patient satisfaction. Expertise in cultivating high-performing teams, optimizing workflows, and implementing service standards that significantly elevate overall experience and profitability. A hands-on leadership style complements a strong focus on communication, organization, and performance excellence, fostering lasting relationships that drive loyalty, trust, and sustainable growth.
Overview
2026
2026
years of professional experience
Work History
General Manager
ReyCor Rest Inc./IHOP
2021 - Current
- Oversee all aspects of restaurant operations with an unwavering focus on delivering an exceptional guest experience, operational excellence, and brand consistency.
- Champion a customer-first culture by personally engaging with guests, anticipating needs, and ensuring service standards consistently exceed expectations.
- Lead and develop a diverse team through strategic coaching, goal alignment, and performance management to foster accountability, efficiency, and professional growth.
- Drive financial performance by analyzing key business metrics, optimizing labor and food costs, and implementing process improvements that elevate profitability.
- Direct all staffing, scheduling, and training initiatives to ensure optimal coverage, strong retention, and alignment with company objectives.
- Resolve guest concerns with professionalism and urgency, transforming challenges into opportunities to strengthen customer loyalty and satisfaction.
- Collaborate with regional leadership and marketing teams to execute local promotions, community partnerships, and brand initiatives that enhance market presence.
- Maintain full compliance with corporate policies, food safety standards, and regulatory requirements while upholding a clean, organized, and safe environment for guests and employees.
Assistant Manager
LA Fitness
2019 - 2020
- Assist in managing daily club operations with a strong focus on member satisfaction, service quality, and operational excellence.
- Engage with members to ensure an exceptional fitness experience, addressing concerns promptly and professionally.
- Supervise and train staff to uphold brand standards, deliver outstanding service, and maintain a safe, motivating environment.
- Support sales initiatives, membership retention, and front-desk operations through proactive communication and leadership.
- Collaborate with trainers and team members to optimize class scheduling and overall member engagement.
- Promote a culture of hospitality, accountability, and continuous improvement to strengthen member loyalty and club performance.
Medical Office Manager
Beverly Hills Sleep Center
2015 - 01.2019
- Oversee daily operations of a pulmonary specialty clinic, ensuring a seamless, patient-focused experience from initial contact through follow-up care.
- Establish a culture of compassion, efficiency, and professionalism to enhance patient satisfaction and strengthen trust in the practice.
- Supervise and support administrative and clinical teams, promoting excellence in communication, organization, and patient engagement.
- Coordinate scheduling, insurance verification, and medical record management with precision to optimize patient flow and minimize delays.
- Resolve patient concerns promptly and empathetically, ensuring each interaction reflects the highest standard of care and respect.
- Collaborate closely with physicians and respiratory specialists to maintain continuity of care and uphold regulatory and HIPAA compliance.
- Monitor key performance metrics and implement service improvements that elevate operational efficiency and patient retention.
Assistant Manager
Reycor Rest Co/IHOP
2010 - 2015
- Lead and support staff to deliver attentive, courteous, and consistent service that enhances the overall dining experience.
- Assisted in overseeing daily restaurant operations with a strong focus on guest satisfaction, service quality, and operational efficiency.
- Address guest concerns promptly and professionally, ensuring quick resolution and sustained loyalty.
- Coordinate scheduling, inventory, and floor operations to maintain smooth service flow and adherence to brand standards.
- Promote a culture of hospitality, teamwork, and accountability to strengthen performance and morale.
Education
Business
Hofstra University
Hempstead, NYSkills
- Exceptional Customer & Guest Relations
- Conflict Resolution & Service Recovery
- Leadership & Team Development
- Staff Training & Performance Management
- Operational Efficiency & Process Optimization
- Communication & Interpersonal Excellence
- Problem Solving & Decision Making
- Scheduling, Budgeting & Cost Control
- Compliance & Quality Assurance
- Customer Satisfaction & Retention Strategies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
ReyCor Rest Inc./IHOP
2021 - Current
Assistant Manager
LA Fitness
2019 - 2020
Medical Office Manager
Beverly Hills Sleep Center
2015 - 01.2019
Assistant Manager
Reycor Rest Co/IHOP
2010 - 2015
Business
Hofstra University