Frankie Couch
Seattle,WA
Summary
Dedicated professional with leadership experience in customer service and early childhood education. Strong communication, organizational, and multitasking skills with a proven ability to work effectively in fast-paced environments. Known for providing friendly, professional service, building positive relationships, and maintaining accurate documentation while supporting both customers and families.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Barista
Swedish First Hill Starbucks
Seattle, Washington
05.2025 - Current
- Oversaw daily operations to uphold high coffee quality standards.
- Trained new baristas in beverage preparation and customer service techniques.
- Managed inventory levels and coordinated orders for coffee supplies and equipment.
- Provided exceptional customer service to enhance guest loyalty and experiences.
- Collaborated with team members to ensure a clean and organized workspace.
- Implemented promotions to boost customer engagement and increase sales.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Lead Teacher, Three-Year-Olds Classroom
Kid 'N Us Early Learning School
06.2023 - Current
- Taught proper Potty Training habits to students ready to start.
- Demonstrated exceptional organizational skills to create a safe, nurturing environment for students.
- Established positive relationships with families by effectively communicating expectations and providing regular updates on student progress.
- Integrated educational technology tools into daily instruction to engage all learners.
- Encouraged critical thinking skills through hands-on activities and inquiry based projects.
- Helped children explore world, improve motor skills, and grow vocabulary.
- Created organized classroom that encouraged children to create, explore, and make decisions with confidence.
- Monitored student progress and provided feedback to parents and supervisors.
- Modeled behavioral and social skills to help students learn, respect, and enforce proper boundaries.
- Promoted collaboration between peers through cooperative learning activities such as role playing scenarios.
- Applied patience and understanding when dealing with challenging student behavior.
- Helped children develop cognitive skills through reading books and fingerplay.
- Monitored student behavior to maintain order during meal periods and class transitions.
Crew Member
Jersey Mikes
06.2022 - 08.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Performed administrative tasks such as data entry into POS system for tracking product sales and returns.
- Cross-trained in multiple positions within the store as needed.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Utilized problem-solving skills when resolving conflicts among team members or customers.
- Followed all safety and security procedures to reduce risks.
Camp Leader
HOFTC
03.2022 - 07.2022
- Created a safe learning space for children to learn new skills while having fun.
- Collaborated with other Camp Leaders to plan creative programming ideas for upcoming events.
- Engaged in conflict resolution strategies when disagreements arose between staff or campers.
- Initiated fun physical fitness challenges to promote healthy habits among campers.
- Maintained knowledge of first aid practices and CPR to safeguard youth from potential harm.
- Developed and implemented engaging activities for campers, such as arts and crafts, sports and outdoor games.
- Strengthened campers' social skills by leading instruction in interpersonal exercises.
- Partners with HOFTC ASP, Caring for youth ages 7-12
Group Leader
HOFTC ASP
09.2021 - 12.2021
- Caring for youth ages 5-12/Childcare.
- Demonstrated excellent organizational skills in planning, scheduling, and overseeing daily operations of the group.
- Provided leadership through example in order to motivate others towards success.
- Maintained a positive and encouraging attitude to motivate group members to achieve their goals.
- Resolved conflicts between members using effective interpersonal skills and mediation techniques.
Crew Member
Panera Bread
05.2021 - 09.2021
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Cross-trained in multiple positions within the store as needed.
- Handled customer complaints in a professional and courteous manner.
- Completed all store opening and closing procedures.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Followed health department regulations for handling food products properly.
- Cleared and bussed tables and mopped lobby floors during closing times.
Education
Bachelor of Arts - Psychology
University of The People
Pasadena, CaBachelor of Arts - Psychology
Washington State University
Pullman, WA, USHigh School Diploma -
Nathan Hale High School
Seattle06.2022
Skills
- Customer service
- Professional communication
- Team collaboration
- Leadership
- Conflict resolution
- Time management
- Multitasking
- Documentation and recordkeeping
- Organization
- Working in fast-paced environments
- Training new employees
- Maintaining confidentiality
- Classroom Management
- Parent Communication
- First Aid & CPR
Certification
- Food Handlers Permit
- Certificate in Safe Sleep
- Certificate in Medication Administration Devices Deep Dive
- Certificate in Blood Born Pathogens
- Certificate in CPR
Timeline
Lead Barista
Swedish First Hill Starbucks
05.2025 - Current
Lead Teacher, Three-Year-Olds Classroom
Kid 'N Us Early Learning School
06.2023 - Current
Crew Member
Jersey Mikes
06.2022 - 08.2023
Camp Leader
HOFTC
03.2022 - 07.2022
Group Leader
HOFTC ASP
09.2021 - 12.2021
Crew Member
Panera Bread
05.2021 - 09.2021
Bachelor of Arts - Psychology
University of The People
Bachelor of Arts - Psychology
Washington State University
High School Diploma -
Nathan Hale High School