Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Frankie Dilone

The Bronx,NY

Summary

I Offer commitment to delivering outstanding customer service and readiness to learn and grow in any environment. i also Produce quick grasp of product details and sales strategies, along with effective communication skills problem-solving, teamwork, leadership, creativity. Ready to use and develop customer service and sales skills in any role.I’m dedicated to delivering high-quality results. I am adaptable, quick to learn, and committed to making a positive impact. last I am confident that I can contribute to your team’s success by bringing a proactive approach to overcoming challenges, optimizing workflows, and enhancing team performance.

Overview

3
3
years of professional experience

Work History

Retail Sales Representative

Metro by T-Mobile
08.2023 - 07.2024
  • Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
  • Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
  • Recommended merchandise to customers based on needs and preferences.
  • Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
  • Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
  • Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
  • Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Greeted customers and provided outstanding customer service.

Bakery Worker

Fairway Market
06.2023 - 07.2023
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • excellent customer service

Sales Associate

Takout
04.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate Degree in Graphic Design - Graphic Design

City Tech
300 Jay St Brooklyn
06-2027

High School Diploma -

A Philip Randolph Campus High School
443 W 135st NY
06-2022

Skills

  • Customer Engagement
  • Purchase Recommendation
  • Store maintenance
  • Conflict Resolution
  • Store Opening and Closing
  • Transaction Processing
  • Product Knowledge
  • Teamwork
  • Money Handling
  • Time Management
  • Phone Etiquette
  • Consultative Selling
  • Customer Service
  • Goal-Driven
  • Honest and Dependable
  • Team Leadership
  • Friendly and Helpful
  • Attention to Detail
  • : Proficiency in software

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Graphic Design
  • Enjoy participating in fitness for overall physical and mental well-being
  • Playing Sports
  • Drawing and Painting

Timeline

Retail Sales Representative

Metro by T-Mobile
08.2023 - 07.2024

Bakery Worker

Fairway Market
06.2023 - 07.2023

Sales Associate

Takout
04.2021 - 03.2022

Associate Degree in Graphic Design - Graphic Design

City Tech

High School Diploma -

A Philip Randolph Campus High School

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Frankie Dilone