Frankie Dow
Reno,NV
Summary
Dynamic culinary professional with a proven track record of thriving in fast-paced kitchen environments and consistently delivering high-quality results. Renowned for an energetic demeanor and positive attitude, bringing enthusiasm to every task while ensuring efficiency and precision. Specializes in morning and prep shifts, offering flexibility to work Fridays, Saturdays, and Sundays from 7 AM to 4 PM. Committed to contributing culinary expertise to a team that values skill and dedication, with a strong interest in opportunities for growth and advancement within the industry.
Overview
7
7
years of professional experience
Work History
Prep Shift Lead
Noble Pie Pizza Parlor
10.2019 - 01.2025
- Led team during high-volume shifts, ensuring efficient service and customer satisfaction.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Trained new staff on operational procedures and food safety standards.
- Conducted regular quality checks on food preparation to ensure compliance with health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Manager
7-Eleven
01.2018 - 08.2019
- Developed and implemented strategies to enhance customer service and store efficiency.
- Led team in achieving operational excellence through effective workflow management and staff training.
- Monitored inventory levels, ensuring optimal stock availability and reducing shrinkage rates.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment.
- Fostered a positive work culture, promoting teamwork and employee engagement within the store team.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Education
No Degree - Fine Arts
Holy Names University
Oakland08-2018
Diploma -
Denair Charter Academy
05.2014
Skills
- Kitchen Experience
- Loves Food
- Can move quickly and efficiently even under stress
- Willingness and readiness to learn new skills
- Excellent customer service; fast, friendly and with a smile
- Customer service focus
- Employee training
- Team motivation
- Guest service
- Staff motivation
- Industry expertise
ACTIVITIES
Besides cooking, I enjoy reading, writing, painting, crochet, video games and volunteering.
Timeline
Prep Shift Lead
Noble Pie Pizza Parlor
10.2019 - 01.2025
Manager
7-Eleven
01.2018 - 08.2019
No Degree - Fine Arts
Holy Names University
Diploma -
Denair Charter Academy