Frankie Freeze
San Antonio,TX
Summary
Results-driven Head Coach offering proven history of achievement during 20+ year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Overview
14
14
years of professional experience
Work History
Fixed Operations Director
Toyota Of Boerne
06.2022 - 05.2024
- Checked employee and resource utilization for each department.
- Supervised Technicians, service advisors and sales personnel.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Cultivated strong internal, customer, and manufacturer relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Drove optimization of client experience, surpassing corporate objectives and delivering additional 7% CPRO business growth.
Service Manager
AutoNation BMW The Woodlands
09.2021 - 06.2022
- Maintained team productivity and quality of service by establishing and maintaining monthly minimum standards.
- Monitored team performance, and provided detailed job training.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Hired, trained and supervised team of service staff members to meet business goals.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated strong internal, customer, and manufacturer relationships.
Service Director
AutoNation CDJR Katy
11.2020 - 09.2021
- Maintained team productivity and quality of service by establishing and maintaining monthly minimum standards.
- Monitored team performance and provided detailed job training.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Hired, trained and supervised team of service staff members to meet business goals.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated strong internal, customer, and manufacturer relationships.
Service Director
AutoNation CDJR Houston
05.2017 - 10.2020
- Maintained team productivity and quality of service by establishing and maintaining monthly minimum standards.
- Monitored team performance and provided detailed job training.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Hired, trained and supervised team of service staff members to meet business goals.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated strong internal, customer, and manufacturer relationships.
Service Manager
AutoNation CDJR Spring
07.2013 - 04.2017
- Maintained team productivity and quality of service by establishing and maintaining minimum standards.
- Hired, trained and supervised team of service staff members to meet business goals.
- Defined clear targets and objectives and communicated to other team members.
Automotive Service Advisor
AutoNation BMW The Woodlands
06.2010 - 07.2013
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
High School Diploma -
Splendora High School
Splendora, TX05.1994
Skills
- Service Delivery
- Training and mentoring
- Staff Development
- Operations Management
- Team Leadership
- Strategic Planning
- Customer Relationship Management
- Customer Retention
- CRM Software
- Employee Performance Management
Additional
2022/23 Chairman T-Ten Program - Austin CC Round Rock, TX
Predictive Index
4DX Champion
Model-Netics
Bob Palcher's Parts Profit College
Timeline
Fixed Operations Director
Toyota Of Boerne
06.2022 - 05.2024
Service Manager
AutoNation BMW The Woodlands
09.2021 - 06.2022
Service Director
AutoNation CDJR Katy
11.2020 - 09.2021
Service Director
AutoNation CDJR Houston
05.2017 - 10.2020
Service Manager
AutoNation CDJR Spring
07.2013 - 04.2017
Automotive Service Advisor
AutoNation BMW The Woodlands
06.2010 - 07.2013
High School Diploma -
Splendora High School
Similar Profiles
Amado ParraAmado Parra
Automotive Window Tinter at Toyota Of BoerneAutomotive Window Tinter at Toyota Of Boerne
John McCreadyJohn McCready
Automotive Sales Consultant at Vic Vaughan Toyota of BoerneAutomotive Sales Consultant at Vic Vaughan Toyota of Boerne
Valeria CarrascoValeria Carrasco
Rent A Toyota Professional at Vic Vaughan Toyota of BoerneRent A Toyota Professional at Vic Vaughan Toyota of Boerne
Zachary PedenZachary Peden
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Haley MartinHaley Martin
Store Manager at Starbucks Coffee CompanyStore Manager at Starbucks Coffee Company