Frankie GIONETTE

Dedicated and compassionate Medical Assistant with proven experience supporting clinical teams in fast-paced healthcare environments. Skilled in both front- and back-office operations, including patient rooming, check-in/check-out procedures, telehealth registration, and electronic medical record (EMR) management. Demonstrated ability to assist with patient care, give injections, support surgeons during minor in-office procedures, and manage clinical documentation while ensuring a clean, efficient, and patient-centered environment. Adept at handling prescription refill requests and facilitating communication between physicians, pharmacies, and patients to support continuity of care.

Core Competencies

• Patient Rooming & Vital Signs
• Check-In/Check-Out Procedures
• Telehealth Registration & Technical Support
• EMR Documentation & Chart Management
• Clinical Assistance for Minor Procedures & Giving Injections
• Appointment Coordination & Scheduling
• Prescription Refill Processing
• Physician & Pharmacy Communication

• Managed anticoagulant directives for patients undergoing procedures by coordinating with cardiologists and communicating instructions to patients regarding blood thinner management.
• Distributed physician schedules to procedure facilities as needed.
• Facilitated referrals to specialists and external offices such as Henry Ford, Mayo Clinic, and University of Michigan.
• Received, sorted, and entered incoming referrals for procedures and office visits into the system.
• Communicated with external facilities to track referral statuses and coordinated the transfer of patient records.
• Liaised with insurance companies to verify coverage and coordinate patient care.
• Sent lab results to appropriate facilities to support patient treatment plans.

Key Skills:
Anticoagulant Directive Management | Referral Coordination | Physician Schedule Distribution | Specialist Referral Facilitation | Referral Intake & Data Entry | Insurance Communication | Lab Result Coordination

• Greeted patients and managed front desk operations, including patient check-in/check-out processes.
• Collected copays and past-due balances accurately and efficiently.
• Scheduled patient appointments and managed calendar coordination.
• Handled scanning, faxing, and distribution of medical documents and mail to doctors and staff.
• Answered phone calls, provided information to patients and external medical offices, and managed voicemail messages daily.
• Verified patient insurance eligibility and coverage prior to appointments.

Key Skills:
Patient Check-In/Out | Financial Transactions | Appointment Scheduling | Document Management | Mail Distribution | Phone & Voicemail Communication | Insurance Eligibility Verification

• At Quest Software, I work as a customer service representative. As a customer service representative at Quest, Coordinated roadside assistance services for insurance companies by promptly dispatching towing and service providers to insured clients.
• Verified coverage and claims by communicating directly with insurance company home offices.
• Assisted service providers with billing inquiries, processed payments, and ensured timely reimbursement for services rendered.
• Scheduled client appointments and responded to general customer inquiries.
• Resolved customer complaints and updated client information to maintain accurate records.
• Managed inventory tracking and handled online orders and credit card transactions related to service operations.

Key Skills:
Client Coordination | Insurance Verification | Service Provider Liaison | Billing & Payments | Appointment Scheduling | Customer Service | Inventory Management | Transaction Processing

• Assisted customers across all departments including shoes, women’s, men’s, and juniors by helping locate items and providing personalized service.
• Maintained store presentation by cleaning, organizing merchandise, and ensuring product displays were tidy and accessible.
• Processed online orders by locating items, packaging them for shipment or in-store pickup.
• Supported customer service by handling returns and resolving customer issues promptly and professionally.
• Assisted with inventory management including backstock organization, price changes, and receiving shipments.
• Participated in truck unloading and restocking to maintain optimal inventory levels.

Key Skills:
Customer Assistance | Inventory Management | Problem Resolution | Store Presentation | Department Maintenance | Online Order Fulfillment | Backstock Management | Price Change Operations