FRANKIE GIOVANNI
Willowbrook,IL
Summary
Experienced manager with strong troubleshooting and organizational skills, adept at ensuring compliance with safety requirements. Possessing a broad range of maintenance abilities, highly effective in handling multiple projects simultaneously while maintaining a high level of accuracy. Known for exceptional task prioritization and deadline management, consistently delivers results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technician
United Parcel Service, UPS
03.2022 - Current
- Diagnosed problems with Windows and Linux machines by applying technical knowledge and troubleshooting skills.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Researched and implemented new technologies and equipment.
- Conducted tests of components and systems to evaluate performance, safety and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Training Manager
United Parcel Service, UPS
08.2021 - 03.2022
- Assessed new hires regularly, customized approaches to maintain progress with educational goals and perform cross-training exercises with experienced workers.
- Instruct and monitor students in the use of learning materials and equipment on field.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Lead Operations Supervisor
United Parcel Service, UPS
01.2018 - 04.2021
- Manage the workforces to ensure teamwork, cooperation, and productivity
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration, and process improvements.
- Motivated and trained employees to maximize team productivity.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Computer Science
College of DuPage
Glen Ellyn, IL05-2027
Associate of Applied Science - Information Technology
Moraine Valley Community College
Palos Hills, IL12.2021
High School Diploma -
Timber Creek High School
Orlando, FL05.2014
Skills
- Organization
- Adaptability
- Critical Thinking
- Creative Problem-Solving
- People management
- Teamwork and collaboration
- Troubleshooting and resolution
- Attention to details
- Project management
- Verbal and written communication
- Windows/Linux System installations
- Office 365
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
- CompTIA A+ - foundational skills in IT support, troubleshooting and maintenance.
Timeline
Senior Technician
United Parcel Service, UPS
03.2022 - Current
Training Manager
United Parcel Service, UPS
08.2021 - 03.2022
Lead Operations Supervisor
United Parcel Service, UPS
01.2018 - 04.2021
- CompTIA A+ - foundational skills in IT support, troubleshooting and maintenance.
Bachelor of Science - Computer Science
College of DuPage
Associate of Applied Science - Information Technology
Moraine Valley Community College
High School Diploma -
Timber Creek High School
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