Frankie Grado
Artesia,NM
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
43
43
years of professional experience
Work History
Branch Manager
Q2ALS
Artesia, New Mexico
06.2021 - 09.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Identified root cause of technical issues and developed solutions.
- Researched, analyzed and diagnosed complex system problems.
- Co-designed efficient and cost-effective pump wells for companies and individual customers
- Attained company goals and standards.
- Followed safety protocols diligently while staying up-to-date with new procedures.
ALS Manager
Buffalo Oilfield Supply
Artesia, NM
06.2016 - 12.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Store Manager Oilfield
Andrews Pump and Supply
Artesia , New Mexico
01.1997 - 12.2015
- Troubleshot and repaired oilwell pumps based on customers' requirements while also designing new pumps.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Oilfield Pump Technician
George Young Sales
Artesia, New Mexico
02.1991 - 11.1996
- Dedicatedly contributed towards the inception of Q2 ALS by being responsible for setting up the initial oil field pump repair shop.
- Managed and maintained supply inventory efficiently.
- Managed pricing to align with customer demands
- Submitted daily reports
- Participated in professional development programs to refine abilities and provide superior customer support.
- Inspected equipment for proper functioning and performance.
- Troubleshot pump system issues and identified solutions to resolve them.
Oilfield Pump Technician
Trico Industries
Artesia, NM
01.1982 - 12.1991
- Participated actively in comprehensive trainings focused on diagnosing and rectifying common problems encountered with oil field pumps.
- Performed essential maintenance tasks for oil field pumps including basic cleaning and tear down operations.
- Maintained inventory accuracy.
- Applied safety procedures to ensure accident-free working environment
- Maintained cleanliness and organization of the shop on a regular basis.
Education
High School Diploma -
Online University
Online01-2024
Skills
- Business development expertise
- Relationship Building
- Relationship building and management
- Branch Operations Management
- Account Review
- Sales Development
- Budgeting and cost control
- Personnel training and development
- Team leadership abilities
- Quality assurance and control
- Safety precautions and measures
- Written and verbal communication
- Meeting participation
Timeline
Branch Manager
Q2ALS
06.2021 - 09.2024
ALS Manager
Buffalo Oilfield Supply
06.2016 - 12.2021
Store Manager Oilfield
Andrews Pump and Supply
01.1997 - 12.2015
Oilfield Pump Technician
George Young Sales
02.1991 - 11.1996
Oilfield Pump Technician
Trico Industries
01.1982 - 12.1991
High School Diploma -
Online University
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