Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Frankie Griffin

Denver,CO

Summary

Searching to find entry level work in the human resource world. Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Overview

2
2
years of professional experience

Work History

Sales Associate

Lightshade
Denver, CO
03.2024 - 01.2025
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained a clean and organized sales floor, ensuring product displays were visually appealing and easily accessible for customers
  • Effectively communicated with vendors to stay updated on new product arrivals, promotions, and industry trends
  • Assessed customer needs to provide assistance and information on product features.
  • Upsold additional items based on customer interests and needs.
  • Developed trusting relationships with customers by making personal connections.

CSR - Customer Service Representative

VCA alameda East Veterinary Hospital
Denver, CO
09.2022 - 03.2024
  • Followed procedural emergency check-in routines to quickly and effectively get patients into the system and seen by the health care staff
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Resolve any issues or miscommunication that may have happened between doctors and clients.
  • Record keeping, overseeing financial accounts, and processes.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Performed account maintenance activities such as updating client information in databases.
  • Provided customer service support to customers over the phone and by email.

Education

Associate Professional in Human Resources - Human Resources

Valdosta State University
Valdosta, GA
01.2025

College Degree - General Studies

University of Louisiana at Lafayette
Lafayette, LA
05.2022

Skills

  • Relationship building
  • Exceptional customer service
  • Communication skills
  • Business development
  • Customer needs assessment
  • Money handling
  • Policy and procedure adherence
  • Problem management

Affiliations

  • Participated and thrived in track and field at the University of Louisiana Lafayette
  • 2x Regional Qualifier
  • 2x 2nd place winner at conference

Timeline

Sales Associate

Lightshade
03.2024 - 01.2025

CSR - Customer Service Representative

VCA alameda East Veterinary Hospital
09.2022 - 03.2024

Associate Professional in Human Resources - Human Resources

Valdosta State University

College Degree - General Studies

University of Louisiana at Lafayette

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Frankie Griffin