Frankie Gunn
Virginia Beach,VA
Summary
Detail-oriented and enthusiastic professional, currently advancing my education in Computer and Information Science with a focus on Cyber and Information Security Technology at ECPI University. Passionate about technology and cybersecurity, I bring a strong work ethic and dedication to enhancing skills and knowledge in the IT field. Committed to excellence and driven by a desire to contribute significantly to technology and cybersecurity sectors, I aim to leverage my academic journey and genuine passion for assisting others in a role that aligns with federal standards of innovation, security, and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
New Balance
04.2022 - Current
- Facilitated operational excellence and sales targets management
- Spearheaded staff recruitment and development, aligning with core values
- Managed payroll processing and scheduling, adhering to labor management standards
- Implemented strategic marketing activities, enhancing public engagement
- Key Achievements: Elevated store performance; Enhanced team capability.
Sales Associate
AcceptanceNow
07.2021 - 03.2022
- Conducted customer education on pricing and agreements
- Enhanced store operations and efficiency through team collaboration
- Administered and updated customer accounts, complying with data management protocols
- Engaged in inventory control and visual merchandising
- Key Achievements: Streamlined customer service processes; Achieved compliance with operational protocols.
Online Shopper, Walmart
10.2018 - 05.2021
- Delivered high-standard customer service and product assistance
- Maintained store organization, adhering to health and safety regulations
- Collaborated for operational efficiency and optimized shopping experience
- Managed online orders, showcasing logistics and supply chain management skills
- Key Achievements: Optimized supply chain processes; Ensured compliance with safety standards.
Assistant Wireless Manager
Radio Shack
11.2015 - 03.2017
- Achieved sales objectives and provided tailored customer solutions
- Upheld vendor relations and trained staff in effective sales techniques
- Maintained high service levels, adhering to conflict resolution protocols
- Key Achievements: Implemented customer relationship management strategies; Enhanced sales and service protocol compliance
- Projects:
- Packet Tracer Network with Security and Compliance Project
- Developed a comprehensive network model using Cisco Packet Tracer and physical network equipment, focusing on robust security measures
- Ensured adherence to all state and federal regulations, demonstrating regulatory compliance competency in network design and implementation
- Advanced Linux Systems and Network Security Project
- Executed a series of guided practices in Linux system administration, focusing on Rocky Linux and Ubuntu distributions
- Configured and secured SSH under Ubuntu, ensuring secure system administration and file transfers
- Mastered file and directory manipulation using Linux terminal commands
- Developed and modified users and groups in Linux, understanding the UNIX-based security model
- Configured network connections and troubleshooted system performance issues in Ubuntu
- Practiced advanced techniques in scripting, redirection, and piping.
Education
Bachelor of Science - Computer and Information Science, Cyber and Information Security Technology
ECPI University
Virginia Beach, VA12.2024
Skills
- Proficiency in MS Windows, Cisco, and Unix Environments
- Vulnerability Analysis
- Network Security Infrastructure
- Scripting for Linux System Administration
Technical Skills:
- Excellent Verbal and Written Communication
- Analytical and Critical Thinking
- Efficient Time Management
- Collaboration and Teamwork
Soft Skills:
Certification
- CompTIA Security + License - September 18, 2023
Timeline
Assistant Manager
New Balance
04.2022 - Current
Sales Associate
AcceptanceNow
07.2021 - 03.2022
Online Shopper, Walmart
10.2018 - 05.2021
Assistant Wireless Manager
Radio Shack
11.2015 - 03.2017
Bachelor of Science - Computer and Information Science, Cyber and Information Security Technology
ECPI University
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