Frankie Harris
1000 Henderson St Apt 405 Fort Worth ,TX
Summary
Communicative Outbound Associate with exceptional aptitude for effective communication. Highly skilled in database management with passion for contributing to sales success.
Overview
11
11
years of professional experience
Work History
Appointment Clerk
Aaron Henry Clinic
Tunica, MS
05.2020 - Current
- Set appointments with customers based on individual convenience.
- Documented all calls and inquiries in computer system.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Answered approximately 75 calls per day regarding appointment requests, concerns and inquiries.
- Set appointments with salespeople and potential customers.
- Entered daily data in computer systems and documented office activities.
- Assisted office team by making phone calls, copies and appointments.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Routed incoming mail and messages to relevant personnel without delay.
Sales Representative
Home Depot
Memphis, TN
09.2018 - 04.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Minimized process lags through strategic sourcing and customer expectation management.
- Trained and mentored new sales representatives.
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Receptionist Clerk
King Services
Memphis, TN
02.2016 - 09.2018
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
Assistant Bookkeeper
Rosa Fort High School
Tunica, MS
01.2011 - 12.2015
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
- Compiled and analyzed variety of complex accounting and statistical information to prepare financial statements.
- Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
- Assisted bookkeepers in providing support documentation required for audits.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Validated and recorded invoices and resolved discrepancies with vendors.
Education
Business Communications
Northwest Community College
Senatobia, MSSkills
- Overcoming Objections
- Natural Script Reading
- Complex Problem-Solving
- Data Entry and Database Software
- Sales Generation
- Inventory Control Procedures
- Reading Comprehension
- Customer Consultations
- Professional Relationships
- Customer Complaint Resolution
- Microsoft Word
- Customer Service
Timeline
Appointment Clerk
Aaron Henry Clinic
05.2020 - Current
Sales Representative
Home Depot
09.2018 - 04.2020
Receptionist Clerk
King Services
02.2016 - 09.2018
Assistant Bookkeeper
Rosa Fort High School
01.2011 - 12.2015
Business Communications
Northwest Community College
Similar Profiles
Yuvonda HopkinsYuvonda Hopkins
Client Care Counselor at Aaron E. Henry Community Health CenterClient Care Counselor at Aaron E. Henry Community Health Center
Nekirsten ForestNekirsten Forest
RN Supervisor at Aaron E. Henry Community Health Services CenterRN Supervisor at Aaron E. Henry Community Health Services Center
Amy WilsonAmy Wilson
LPN at Millard Henry Clinic AtkinsLPN at Millard Henry Clinic Atkins