Frankie Harvey
Dayton,OH
Summary
Versatile professional leveraging 20 years in customer service and administrative support. Combines strong problem-solving, time management, and technical skills to ensure efficient operations and foster long-term client relationships across various roles.
Overview
26
26
years of professional experience
Work History
Administrative Clerk
Mrs. Clean Cleaning Services
Dayton, Ohio
06.2019 - 01.2025
- Maintained and updated secure filing systems for confidential client and business records, ensuring quick access and compliance.
- Monitored office supply inventory and ordered timely replacements, supporting uninterrupted office operations.
- Answered and routed incoming phone calls, enhancing communication flow between departments and individuals.
Machine Operator
Sugar Creek Packing Co
Dayton, Ohio
03.2018 - 01.2019
- Monitored machine performance and notified Line Lead, Production Supervisor, or Plant Management of mechanical problems or material delays to maintain production flow.
- Input data in the computer software system; the operator inputs the downtime duration and selects a reason code or mechanical failure, material shortage, or changeover) to track line efficiency.
- Recorded and tracked machine downtime, contributing to insights on operational efficiency. machines downtime
Home health care assistant
Hyde Park Home Care service
Chicago, IL
04.2011 - 01.2013
- Provides social interaction, listens to concerns, and accompanies patients to doctor appointments.
- Assists patients with daily living activities (ADLs) like bathing, dressing, grooming, toileting, and feeding
- Calmly handling complaints or resistance from a confused patient or addressing the worries and criticisms of stressed family members with professionalism.
- Actively listened to patient concerns and advocated for their needs, promptly communicating any physical or emotional discomfort to RNs.
- Calmed patients in crisis situations using effective communication techniques, ensuring emotional stability for anxious or fearful patients and family members.
- Explained care routines to patients clearly and delivered accurate shift handoffs to nursing staff, facilitating continuity of care.
- Empathy & Cultural Competence: Dedicated to providing respectful, dignified care to diverse patient populations.
- Time Management: Highly responsive to patient call lights and room checks while balancing multiple daily care routines.
Customer service Representative
Calling Card Plus
Freeport, IL
08.1998 - 01.1999
- Managed 50+ daily inbound calls, emails, and trouble tickets for international calling account and billing management, ensuring timely resolutions.
- Guided customers through setup of Pin-less dialing, speed dialers, and mobile app configurations to enhance user experience.
- Processed secure card recharges, handled refunds or exchange requests according to company policy, and updated user rates and account balances to maintain customer satisfaction.
Education
Associates - business administration
Sinclair Community college
Dayton, Ohio01-2028
Skills
- Listening
- Patience
- Clarity
- Problem solving
- Multitasking
- Time management
- De-escalation
- Adaptability
- Technical Literacy
- Customer service
- Communication skills
- Office administration
- Data entry
- Team collaboration
- Software proficiency
- Inventory management
Work Preference
Work Type
Part TimeLocation Preference
RemoteTimeline
Administrative Clerk
Mrs. Clean Cleaning Services
06.2019 - 01.2025
Machine Operator
Sugar Creek Packing Co
03.2018 - 01.2019
Home health care assistant
Hyde Park Home Care service
04.2011 - 01.2013
Customer service Representative
Calling Card Plus
08.1998 - 01.1999
Associates - business administration
Sinclair Community college