De Jesus Herrera
Madison,Wisconsin
Summary
Compassionate Mental Health Tech with strong track record of implementing effective behavioral management programs. Sound knowledge of addiction symptomatology and diagnosed mental disorders. Handles tasks effectively and communicates with tact and discretion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Psychiatric Care Technician
Mendota Mental Health Institute
09.2023 - Current
- Provided therapeutic activities to assist with patient development.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Reduced incidents of self-harm by establishing a safe and therapeutic environment for patients.
- Maintained strong rapport with patients by actively listening to concerns and providing empathetic responses.
- Established trust with patients through consistent follow-ups on their mental health status and ongoing support needs.
- Prevented potential conflicts by assessing risks within the group setting during therapy sessions proactively.
- Supported patients'' daily living needs such as hygiene, nutrition, and mobility for improved overall wellbeing.
- Documented patient behaviors, reactions, and progress in medical records, maintaining confidentiality and accuracy.
- Assessed patient progress and reported changes to supervising physician.
- Promoted healthy lifestyle choices through educational materials focused on exercise, nutrition, sleep hygiene, stress management techniques and substance abuse prevention strategies.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Improved patient outcomes by collaborating closely with psychiatrists to review treatment plans regularly.
- Participated in ongoing professional development, staying current on best practices and emerging trends within the field of mental health care.
Self Employed Sub-Contractor
Badertech Insulation LLC
01.2017 - 09.2023
- Identified areas for process improvement within operations, implementing changes that increased overall productivity levels on job sites.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Tracked attendance and submitted work logs every day.
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Gathered, organized and input information into digital database.
- Obtained permits and building guidelines from [City]'s building department.
- Delivered high level of service to all customers and effectively resolved issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Worked closely with homeowners to ascertain specifics of project.
- Maintained strict adherence to safety regulations, reducing workplace injuries and incidents.
- Enhanced project efficiency by effectively managing subcontractor teams and coordinating schedules.
- Conducted regular progress meetings with stakeholders to provide updates on project status and address any concerns or potential risks.
- Observed all residential and commercial building codes and obtained permits when necessary.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supervised additional subcontractors and craftsmen.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Coordinated final walk-throughs of the job site before signing off on completion.
- Managed on-site property inspections and worked to resolve issues.
- Reviewed project specifications and requirements, developing comprehensive plans for execution and delivery.
- Created and managed project plans, timelines and budgets.
Cosmetologist
Xavier Hair Design LLC
06.2020 - 01.2021
- Processed payments, entering sales in the register for prompt customer service.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Answered phone calls and emails to schedule client appointments.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Streamlined appointment booking process improving overall efficiency and reducing wait times for customers.
- Developed a loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Performed various skin treatments such as facials, chemical peels, and microdermabrasion to achieve desired results and enhance client satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
High School Soccer Coach
Madison Metropolitan School District
08.2017 - 10.2017
- Created and implemented innovative strategies to engage clients in coaching journey.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Communicated effectively with parents about player progress, expectations, and upcoming events or changes within the program.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Developed and led age- and ability-appropriate soccer training drills.
- Coordinated game and practice schedules within rigid training timeframes.
- Built positive, productive training environments fostering team unity and camaraderie.
- Engaged parents, players and staff to maintain open, constructive communications.
- Evaluated player performance using video analysis tools, providing constructive feedback to enhance skillsets further.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Developed and maintained network of professional resources to refer clients to.
- Maintained player safety through careful practice and game supervision.
- Assisted in developing marketing materials to promote coaching services.
- Implemented injury prevention strategies, including proper warm-up routines and strength conditioning programs.
- Developed relationships with clients to provide ongoing support and encouragement.
Education
Bachelor of Arts - Psychology
University of Wisconsin - Milwaukee
05.2024
Skills
- Cerner
- ATLAS
- Safe Intake Monitoring
- Charting
- Board Certified Behavior Analyst
- Psychosocial Analysis
- Employee Training
- Mental Health Support
- Active Listening
- Nursing Assistance
- Behavior monitoring
- Treatment management
- Crisis Management
- Behavioral support
- Suicide Prevention
- Behavioral Health
- Mental Health Assessment
- Clinical Documentation
- Psychiatric Terminology
- Behavioral Management
- Microsoft Office
Certification
- Certified Psychiatric Care Technician, Mendota Mental Health Institute - 1 yr
Languages
Spanish
Full Professional
Timeline
Psychiatric Care Technician
Mendota Mental Health Institute
09.2023 - Current
Cosmetologist
Xavier Hair Design LLC
06.2020 - 01.2021
High School Soccer Coach
Madison Metropolitan School District
08.2017 - 10.2017
Self Employed Sub-Contractor
Badertech Insulation LLC
01.2017 - 09.2023
Bachelor of Arts - Psychology
University of Wisconsin - Milwaukee