Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frankie Hyatt

Papillion,US

Summary

Dynamic and results-oriented professional with over 5 years of experience in operations management, logistics, and team leadership. Proven track record in optimizing processes, improving productivity, and managing high-performance teams in fast-paced environments. Adept at utilizing data-driven strategies to drive operational excellence and enhance customer satisfaction.

Demonstrated success in leading cross-functional teams to achieve and exceed performance targets, with a strong focus on safety, quality, and efficiency to deliver results. Skilled in implementing innovative solutions to streamline workflows, reduce costs, and maximize operational efficiency. Known for exceptional problem-solving abilities, strategic thinking, and effective communication.

Passionate about fostering a collaborative work environment and developing talent to support organizational goals and to earn trust among co workers. Committed to Amazon’s mission of customer obsession, operational excellence, and continuous improvement to reach the highest standards.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Non Inventory Receiver

Amazon
09.2023 - Current
  • Front Half Days Team Lead: I oversee and coordinate the activities of the non-inventory receiving team within our warehouse or distribution center. This role is crucial for managing the receipt, inspection, and processing of non-inventory items, managing labor effencieny and hours to match outbound volume, as well as MET and VTO when needed, ensuring that operations are executed efficiently and in alignment with Amazon's high standards.
  • Receiving and Inspection: Receive non-inventory shipments and inspect items for damage, discrepancies, or defects. Verify that received items match purchase orders or packing slips.
  • Data Entry: Accurately input data related to non-inventory items into Amazon's inventory management systems. Ensure that all records are updated and maintained correctly.
  • Sorting and Staging: Sort non-inventory items according to departmental needs and stage them for distribution to appropriate locations within the warehouse or facility.
  • Documentation: Maintain accurate documentation for received non-inventory items, including tracking numbers, receipt logs, and other relevant records.
  • Communication: Collaborate with other departments, such as procurement and inventory management, to address any issues or discrepancies related to non-inventory items.
  • Compliance: Adhere to all safety and operational procedures and guidelines to ensure a safe working environment and compliance with company policies.
  • Problem Resolution: Identify and resolve any issues related to non-inventory items, such as damaged goods or missing items, and report these issues to the appropriate personnel.
  • Loading and Unloading: Trained to unload trailers with Forklift and EPJ and working with guiding Vendors to ensure to follow amazons safety standards and quality when unloading or loading trailers.

Process Assistant T3

Amazon
11.2019 - 09.2023
  • Partnering with Operations to manage indirect associates on the floor to insure a lean motivation process to perform high quality work.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Continually identify process improvement initiatives.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Ensures safe execution of sort objective by associates and management.
  • Takes part in root cause analysis and process improvement techniques and metrics, while maintaining amazon safety standards.
  • Communicates critical information to many different levels of management and support groups within the organization to deliver the best results.
  • Oversees all areas of operation routinely ensuring proper critical pull times are met to protect customer experience and labor tracking AA's.
  • Engages associates and process assistance on the importance to achieving Amazon's goals and communicates goals and development opportunities.
  • Led the ASC ( Amazon Safety Committee) at DOM1 with Safety Seniors and AA's to Learn and Be Curious and to dive deep into Amazon Safety to help share knowledge with peers.
  • Cross-trained existing employees to maximize team agility and performance and earn trust.

Yard Marshall

Amazon
06.2019 - 08.2020
  • Responsible for leading and guiding a team to load and unload Amazon Trailers as efficient as possible ans safely to maintain amazon standards and metrics.
  • Oversees both inbound and outbound dock operations.
  • Lead quality initiatives and focuses employees on meeting and exceeding customer expectations.
  • Organized daily workflow schedules for efficient allocation of tasks among team members, maximizing productivity levels.
  • Provided hands-on assistance during peak periods or as needed, demonstrating commitment to team success and leading by example.
  • Increased accuracy in inventory management with consistent documentation of received goods and cross-checking against delivery manifests.
  • Contributed to a positive company culture by actively participating in team building activities, promoting open dialogue, and recognizing the achievements of fellow staff members.

Amazon Ambassador

Amazon
11.2019 - 06.2020
  • Waterspidering with Yard Marshalls and Process Assistants when needed to unload trailers to ensure the sort process will excel.
  • Worked with Process Assistants and Area managers to make sure the shift ran in the most efficient and safest way possible.
  • Provided assistance during peak seasons, helping the team handle higher volumes without compromising service levels or deadline compliance.
  • Collaborated with fellow associates to maintain a smooth flow of packages within the distribution center.
  • Implemented time-saving strategies for quicker processing of incoming shipments, resulting in faster turnaround times for customers'' orders.
  • Assisted with training of new hires, sharing best practices and lessons learned from personal experience to help them acclimate quickly and become productive members of the team.
  • Became a Ambassador and led new hire training classes and cross training AA's into different roles.
  • Labor Tracked AA's into correct paths to maintain proper time on task through FCLM.
  • Contributed to team goals by consistently meeting or exceeding daily quotas for package processing.
  • Reduced errors in package routing by double-checking label information against system records before loading onto trailers or containers.

Chef

Cheddars Scratch Kitchen
08.2013 - 06.2017
  • Maintained OSHA standards within work area.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Maintained well-organized mise en place to keep work consistent.
  • Managed kitchen facilities during training sessions, maintaining high standards of cleanliness and organization for optimal learning conditions.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

Chef

Savoy Opera House
05.2009 - 11.2012
  • Trained and coaches package handlers and package handler trainers to achieve training objectives.
  • Trained junior chefs in advanced culinary techniques and food safety procedures, helping them grow professionally within the industry.
  • Coordinated employee schedules and developed staff teams to boost productivity.
  • Managed inventory and orders to mitigate any potential risks in restocking items before supplies ran out.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Participated actively in local charity events and culinary competitions to raise awareness for the restaurant while giving back to the community.
  • Collaborated with front-of-house team to ensure seamless service during high-volume periods, resulting in increased customer satisfaction rates.

Education

High School Diploma -

Compass High School
Tucson, Arizona United States
03.2008

Skills

  • Forklift
  • EPJ
  • YMS ( Yard Management )
  • Coupa
  • Pass APP
  • FCLM ( Time on Task / Labor Tracking )
  • Delphi
  • Microsoft Excel, Photoshop, Quip
  • Quick Learner
  • Innovative
  • Self-Motivated
  • Adapt in any environment
  • Enthusiastic
  • Operations Management
  • Performance Management
  • Relationship building and management
  • Staff Training and Development
  • Business development and planning
  • Team Development

Certification

  • TDR ( Trailer Dock Release )
  • CPR Certified
  • EPJ ( Electric Pallet Jack )

Timeline

Non Inventory Receiver

Amazon
09.2023 - Current

Process Assistant T3

Amazon
11.2019 - 09.2023

Amazon Ambassador

Amazon
11.2019 - 06.2020

Yard Marshall

Amazon
06.2019 - 08.2020

Chef

Cheddars Scratch Kitchen
08.2013 - 06.2017

Chef

Savoy Opera House
05.2009 - 11.2012

High School Diploma -

Compass High School

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Frankie Hyatt