Frankie Ibarra
Saint George
Summary
Dynamic Assistant Manager with proven expertise in customer service and staff training from tenures at America's Best Contacts and Eyeglasses and Big Lots. Excelled in fostering team leadership, enhancing store operations, and achieving sales growth through effective merchandising strategies. Skilled in money handling and decision-making, significantly reducing cash discrepancies and improving financial accuracy.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Americas Best Contacts an Eyeglasses
06.2022 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Big Lots
04.2018 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Temecula Valley High School
Temecula, CA05-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Staff training and development
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Americas Best Contacts an Eyeglasses
06.2022 - 09.2024
Assistant Manager
Big Lots
04.2018 - 05.2022
High School Diploma -
Temecula Valley High School
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