F. JOE PACHECO
Colorado Springs,CO
Summary
Motivated Route Sales Manager with 20+ years of logistics, customer service and sales experience. Committed to adapting routes for efficiency and maintaining long-term relationships with clients. Successful at meeting and exceeding sales goals with extensive knowledge of employee training.
Overview
33
33
years of professional experience
Work History
Valet Parking Attendant, Bell Captain, Customer Service Representative and Concierge Service
Antlers Hotel
04.1991 - 07.1995
- I would meet, greet, and welcome over 100 guest to the hotel
- I would sell services such as valet parking, hotel restaurants and other amenities that the hotel offered
- As Bell Captain, I managed time sheets for 10 employees and worked schedules by working closely with management and identifying personnel needs according to hotel guest levels.
Business Owner
Master Ryan’s Inc
01.1995 - 01.2002
- I am a business owner who manages a team of 4 of a small transportation and logistics company
- I work closely with a variety of airline personnel, from General Managers to front line employees with United Air Lines and America West Airlines, American Airlines among others
- I also worked closely with the airline’s passengers to ensure all are completely satisfied with the service that I provided.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
- Developed a high-performing team through effective recruitment, training, and performance management.
Business Owner
FedEx Home Delivery Contractor
01.2002 - 01.2005
- I managed a team that sorted, arranged and loaded trucks with over 1000 packages daily
- I managed a team that delivered to over 400 addresses per day and on holidays to over 800 addresses per day
- I expanded my FedEx Company within the first year by adding two more routes requiring me to hire and manage 3 drivers as well as purchasing 3 additional vehicles
- I managed and controlled 40% of all packages being delivered by Fed Ex Home Delivery drivers
- Maintained vehicle logs containing maintenance, mileage and hours for all traveling
- I kept accurate payroll accountability, tax and insurance information for 4 subcontracted drivers and vehicles
- I organized and completed Smith System Driver training for all drivers.
- Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Business Owner
Front Range Delivery Service
03.2005 - 03.2010
- I sorted, arranged and loaded truck containing business supplies such as cases/pallets of paper, printer toner and office furniture
- Made 30-40 deliveries per day
- Maintained vehicle maintenance records and mileage as well as tax records for the business.
- Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
- Interacted well with customers to build connections and nurture relationships.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
Business Owner
Dynamex Corporation
03.2010 - 10.2013
- I contracted with Dynamex Corporation to pick up a variety of oxygen equipment throughout Colorado Springs, CO
- I also work closely with Apria Healthcare employees and customers by arranging pickup service times via phone calls and emails and text messages
- I would then return equipment to Apria, ensuring all paperwork was completed and faxed to the Denver Dynamex office
- On average, I would make 15-20 phone calls per night and handle 5-10 emails and text messages per night with Apria’s customers and employees.
- Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
High Volume Residential Sales Representative
ADT Security Services
10.2013 - 01.2014
- Sell products within assigned territory, maintaining assigned sales quota and following established guidelines
- Identify prospects utilizing creative lead generating techniques
- Present sales presentation and proposal to prospects, identifying positive features and advantages of ADT products and services over those of the competition
- Adhere to current ADT policies, procedures, products, programs, and services
- Follow up with prospects
- Prepare final contract for signature
- Process work order and complete all paperwork in accordance with approved and standardized procedures
- Post installation follow-up
- Maintain customer retention by affirming customer satisfaction after the completion of both 6 and 12 months of service.
- Maintained detailed knowledge of industry trends and competitor offerings, adapting sales tactics accordingly.
- Developed strong relationships with clients for repeat business, providing exceptional customer service and support.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Prepared and presented contracts and other legal documents to clients.
- Achieved high levels of client satisfaction by conducting regular follow-ups post-sale to ensure continued contentment with their purchase decision.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Utilized CRM software to efficiently track leads, sales activities, and client communications.
- Delivered informative product presentations to potential clients, highlighting relevant features and benefits.
Inside Sales Rep
MAXX HD Sunglasses
01.2014 - 11.2016
- Cold call 100+ leads per day by using CRM software
- Use assumptive sales techniques
- Assertive in handling rebuttals
- Process Sales Orders.
Account Manager
Epoch Eyewear Sunglasses
01.2016 - 09.2019
- Cold call 100+ company leads by using CRM software
- Use assumptive sales techniques
- Assertive in handling rebuttals
- Process Sales Orders
- Account Management.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Consulted with businesses to supply accurate product and service information.
- Kept detailed records of daily activities through online customer database.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Stayed current on company offerings and industry trends.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Business Owner
Master Ryan’s Inc Delivery Service
02.2020 - Current
- Delivery Driver for Uber Eats, Door Dash, GrubHub
- Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
- Optimized workflow by analyzing operational data and implementing process improvements.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
Baseball Coach
Doherty High School
05.2011 - 01.2016
- Assistant C Squad Coach, Summer Assistant/ Pitching coach 16u, Head C Squad Coach, Summer Pitching Coach 18u, JV Assistant Coach, Summer Pitching Coach 18u, Varsity Pitching Coach, Summer Pitching Coach 18u, Varsity Pitching Coach
College Recruiter
National Scouting Report
04.2014 - 01.2016
- Identifying events that have an impact on my area
- Securing tournament roster books
- Developing relationships with tournament directors
- Scouting local and regional events
- Building Google.docs prospect database
- Sending E-mails to my database
- Sending E-mails to high school coaches through Clell Wade and developing relationships with them
- Calling and building relationships with college coaches
- Conducting recruiting seminars for high schools and club or travel organizations
- Developing relationships with local and area training facilities
- Developing relationships with local and area athletic governing bodies
- Using NSR Webinars to improve my effectiveness
- Using Monthly Regional Conference Calls to learn, share experiences and problem solve
- Using the NSR High School Mailing to develop relationships with coaches and contact prospects.
Assistant Coach
Arena Fall 16u
08.2016 - 10.2016
- Pitching Coach for Arena 2016u Fall team
Assistant Coach
Air Academy
08.2016 - 01.2017
- Varsity Bench Coach / Assistant Pitching Coach
Head Coach
Mile High Collegiate Baseball League
06.2017 - 08.2017
- Summer Head Coach for MHCBL Cutthroats
Head Coach
Mile High Collegiate Baseball League
06.2018 - 01.2019
- Summer Head Coach for MHCBL Arena Gladiators
Head Coach
Rocky Mountain Collegiate Baseball League
05.2020 - 01.2022
- Head Coach for the CS Outlaws of the Rocky Mountain Collegiate Baseball League.
- Coordinated travel logistics for away games efficiently while adhering to strict budget constraints.
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Managed team budget to properly allocate for equipment, travel and other required elements of operation.
- Utilized positive communication to encourage team and promote integrity and respect.
- Developed and maintained network of professional resources to refer clients to.
- Implemented cutting-edge sports science methodologies to optimize athlete health and performance levels.
- Managed successful recruitment efforts, attracting top talent to the program.
- Established a strong alumni network for continued program growth, networking opportunities, and resource assistance.
- Cultivated community and media relations through social media and other communication channels to support program.
Education
Information Systems -
University of Phoenix
Colorado Springs, CO01.2010
New Mexico State University
Las Cruces, New Mexico04.1989
University of New Mexico Highlands University
Las Vegas, NM05.1985
Skills
- Program Fundraising
- Constructive Feedback
- Instructional Course Leadership
- Critical Thinking
- Strategic Planning
- Decision-Making
- Competitive Analysis
- Schedule Coordination
- Data Analysis
- Customer Service
- Conflict Management
- Logistics Coordination
- Attention to Detail
- Relationship Development
- Verbal and written communication
- Microsoft Office
- Stress Tolerance
- Creativity and Flexibility
- Personal discipline
- Motivational Skills
References
- Gabe Jacobo, 719-433-5217
- Katherine Cliff, 719-428-0387
- Norm Churchill, 719-776-0456
Timeline
Head Coach
Rocky Mountain Collegiate Baseball League
05.2020 - 01.2022
Business Owner
Master Ryan’s Inc Delivery Service
02.2020 - Current
Head Coach
Mile High Collegiate Baseball League
06.2018 - 01.2019
Head Coach
Mile High Collegiate Baseball League
06.2017 - 08.2017
Assistant Coach
Arena Fall 16u
08.2016 - 10.2016
Assistant Coach
Air Academy
08.2016 - 01.2017
Account Manager
Epoch Eyewear Sunglasses
01.2016 - 09.2019
College Recruiter
National Scouting Report
04.2014 - 01.2016
Inside Sales Rep
MAXX HD Sunglasses
01.2014 - 11.2016
High Volume Residential Sales Representative
ADT Security Services
10.2013 - 01.2014
Baseball Coach
Doherty High School
05.2011 - 01.2016
Business Owner
Dynamex Corporation
03.2010 - 10.2013
Business Owner
Front Range Delivery Service
03.2005 - 03.2010
Business Owner
FedEx Home Delivery Contractor
01.2002 - 01.2005
Business Owner
Master Ryan’s Inc
01.1995 - 01.2002
Valet Parking Attendant, Bell Captain, Customer Service Representative and Concierge Service
Antlers Hotel
04.1991 - 07.1995
Information Systems -
University of Phoenix
New Mexico State University
University of New Mexico Highlands University
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