Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Frankie James

Englewood,CO

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Personally, I feel successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Technician

Greystar Property Management
Englewood, CO
12.2020 - Current
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Conducted preventive maintenance.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Conducted proposals for capital projects.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Maintaining and ordering supplies for the property.
  • Scheduling appropriate vendors for unit turns.

Ass. Floor Supervisor

Revolution Foods
Denver, CO
05.2020 - 08.2020
  • Ensured compliance with safety regulations and company policies.
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Created reports summarizing store operations performance and identified opportunities for improvement.
  • Also, I was positioned on the assembly line, ensuring that orders, up to 7,000 units (sometimes up to 15,000 units), need to be made and sent out in the appropriate time.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Completed or assisted with difficult or skilled tasks.

Shift Manager/ Ass. Gener Manager

SUBWAY®Restaurants
Denver, CO
07.2015 - 04.2018
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Organized special events such as holiday sales or promotional campaigns.
  • Helped employees accomplish tasks during peak periods.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Developed pricing schedules, costing for materials, and compliance statements.

Ass. Foreman

Staff Zone/FCI,LLC.
Denver, CO
06.2013 - 06.2015
  • Supervised and coordinated the activities of workers engaged in all phases of construction projects.
  • Supervised the daily activities of a team of workers engaged in earthmoving operations, including grading, excavating, and backfilling.
  • Dug trenches for new gas and water lines.
  • Have experience in putting frames together for structures. (Urgent Care Centers and local clinics).
  • Coordinated with other departments to ensure efficient completion of dirt work tasks.

Education

GED -

Denver Justice High School
Denver, CO
06-2014

Skills

  • Equipment Troubleshooting
  • Regulatory Compliance
  • Time tracking
  • Customer Service
  • Work Documentation
  • Technical Support
  • Fast Development

Accomplishments

  • Service Tech of the year 2022
  • Was part of a Tributes winning team
  • Achieved the Mayors Youth Award in High School
  • Gave a speech for the youths in need (students experiencing homelessness) @ Wynkoop Winery

Certification

  • CPO
  • EPA

References

References available upon request.

Timeline

Service Technician

Greystar Property Management
12.2020 - Current

Ass. Floor Supervisor

Revolution Foods
05.2020 - 08.2020

Shift Manager/ Ass. Gener Manager

SUBWAY®Restaurants
07.2015 - 04.2018

Ass. Foreman

Staff Zone/FCI,LLC.
06.2013 - 06.2015

GED -

Denver Justice High School

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Frankie James