Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Frankie Jimenez

WOODHAVEN

Summary

Dynamic professional with 3 years of customer service experience 1.5 with Metroplus Insurance & Tax Services. Proven ability in data validation and problem-solving, enhancing service quality and operational efficiency. Recognized for effective team collaboration and maintaining high standards in fast-paced environments, ensuring customer satisfaction and timely project completion.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Metroplus Insurance & Tax Services- Newark Office
Woodhaven
06.2024 - Current
  • Analyzed claims data to identify patterns and assess risk exposure.
  • Evaluated eligibility for public assistance programs and benefits.
  • Managed high-volume inbound calls to provide customer support and information.
  • Resolved customer inquiries efficiently through active listening and problem-solving skills.
  • Documented customer interactions accurately in the CRM system for future reference.
  • Collaborated with team members to enhance service quality and streamline processes.
  • Participated in regular team meetings to discuss strategies for improving performance.

Data Entry Manager

Callahead Corp
06.2021 - 03.2024
  • Increased data entry accuracy by implementing new quality control measures and training protocols.
  • Streamlined data management processes, resulting in improved efficiency and reduced errors.
  • Led a team of data entry specialists, ensuring timely completion of projects and high-quality work.
  • Developed and maintained comprehensive databases to support company operations and decision making.
  • Answered calls and helping customers purchase and choose a porta-potty's and trailers that best suit there needs.
  • adhere to deadlines and finish work on weekends if necessary

Operations Administrator

FedEx
Woodhaven
08.2019 - 06.2021
  • operations by implementing efficient processes and procedures for administrative tasks.
  • Increased productivity with organized and effective scheduling, task allocation, and resource management.
  • Enhanced communication between departments through regular meetings, reports, and updates.
  • Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
  • Quality Assurance insure each package was handled with care and not misplaced
  • take inventory of trucks upon return to main base of operations
  • Managed daily operations for package tracking and customer inquiries.
  • Operated delivery vehicles to transport warehouse orders efficiently.

Education

High School Diploma -

Queens Preparatory Academy
Springfield Gardens, NY
06.2016

Skills

  • Data conversion
  • Report Generation
  • Data Validation
  • Employee Evaluation
  • 3 Years of Call Center Experience
  • 3 years of Customer Service Experience
  • 3 Years of Fast Pace Strict Deadline Experience
  • Vehicle operation
  • Equipment maintenance
  • Inventory management
  • Problem solving
  • Time management
  • Team collaboration
  • Safe driving practices
  • Loading and unloading
  • Flexible schedule
  • Schedule management
  • Customer service
  • Shipping and packaging
  • Safety management
  • Punctuality
  • Daily logging

Languages

2

Timeline

Customer Service Representative

Metroplus Insurance & Tax Services- Newark Office
06.2024 - Current

Data Entry Manager

Callahead Corp
06.2021 - 03.2024

Operations Administrator

FedEx
08.2019 - 06.2021

High School Diploma -

Queens Preparatory Academy

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Frankie Jimenez