Frankie Luster III
Miami
Summary
Dedicated customer service professional with proven skills in problem-solving and communication. Experienced in enhancing customer satisfaction and ensuring efficient workflow in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Amazon warehouse Associate
Amazon
Homestead
07.2025 - 12.2026
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Operated warehouse equipment to move and organize inventory, ensuring efficient workflow.
- Assisted in loading and unloading shipments, contributing to timely distribution to customers.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Maintained clean and safe work environment following strict safety protocols.
- Communicated with team members regarding work assignments, fostering collaboration and clarity.
- Participated in training new associates on proper operational procedures.
Customer Service Representative
Bel Promo
Medley
06.2022 - 08.2023
- Resolved customer complaints and concerns to enhance satisfaction levels.
- Assisted customers with product inquiries, ensuring accurate information to enhance decision-making.
- Processed customer orders efficiently using company-specific software systems.
- Maintained organized records of customer interactions and transactions, supporting efficient follow-up and service continuity.
- Collaborated with team members to streamline service delivery processes, fostering a more responsive customer experience.
Floor Associate
Home Depot
Hialeah
03.2021 - 12.2021
- Provided excellent customer service by addressing concerns and resolving issues.
- Engaged positively with customers, addressing inquiries and providing support to improve satisfaction.
- Maintained high standards of customer service during all interactions.
- Restocked shelves regularly to ensure product availability and enhance shopping experience.
- Organized displays strategically to attract customers and drive sales.
- Monitored product expiration dates and removed outdated items promptly.
Education
High School Diploma -
Mater Academy
Hialeah, FL06-2020
Skills
- Warehouse operations
- Order fulfillment
- Shipping processes
- Inventory management
- Equipment operation
- Safety compliance
- Customer relations
Timeline
Amazon warehouse Associate
Amazon
07.2025 - 12.2026
Customer Service Representative
Bel Promo
06.2022 - 08.2023
Floor Associate
Home Depot
03.2021 - 12.2021
High School Diploma -
Mater Academy