Frankie Mahar
Milford
Summary
A charismatic, dynamic, hardworking, and growth-oriented individual. As an Account Manager at Knott's Land Care, I have been able to deepen my strongest skills, which are customer service, team development, and sales. With little training and infrastructure, I have been able to learn about all aspects of what it takes to build an efficient team, refine processes and procedures, build long-lasting client relationships, and execute sales initiatives that maximize profits while aligning with customer goals.
The landscape and snow removal industry has equipped me with tremendous stamina to work long hours while improvising, adapting, and overcoming daily challenges with integrity and efficiency.
Overview
3
3
years of professional experience
Work History
Account Manager
Knott’s Land Care
Amherst
05.2024 - Current
- Oversee daily operations and performance of 2-5 cross-functional teams, ensuring task execution aligns with company standards and client expectations for quality, efficiency, and timeliness.
- Serve as the primary point of contact for clients, delivering proactive support, resolving concerns, and fostering long-term relationships built on trust, transparency, and consistent communication.
- Manage weekly services of over $500,000 in annual landscape maintenance contracts, and $60,000 in seasonal snow removal agreements, ensuring excellent service and client satisfaction.
- Lead customer upselling initiatives by identifying opportunities for added value, and aligning solutions with client goals. Achieved over $15,000 in sold revenue in the first month, with minimal training and infrastructure.
- Coordinate and manage equipment maintenance schedules, and workforce planning to ensure seamless operations and minimal downtime.
- Drive the development and refinement of internal processes and procedures to improve team productivity, workflow consistency, and service delivery.
Representative
Franciscan University of Steubenville, Office
Steubenville
01.2023 - 05.2024
- Leveraged Salesforce CRM to manage outreach to qualified and cold leads, consistently making 60-100 calls per day to drive pipeline growth and support sales team objectives.
Education
Bachelors of Science - Business Management
Franciscan University of Steubenville
Steubenville, OH05.2024
Skills
- Customer service
- B2B/B2C Sales
- Project Management
- Internal Development
- Account Management
- Conflict Resolution
- Time Management
Service and Outreach
Christ in The City Homeless Outreach - Denver, CO, May 2021
Team member who assisted in service to the poor through meal delivery, shelter support, and meaningful engagement.
Franciscan University Homeless Outreach - Mission Team Lead - Denver, CO, March 2022
Led a team of 11 on a mission trip to Denver, CO, managing logistics and on-site execution. Delivered meals, supported shelters, and made meaningful connections through direct outreach.
References
References available upon request.
Timeline
Account Manager
Knott’s Land Care
05.2024 - Current
Representative
Franciscan University of Steubenville, Office
01.2023 - 05.2024
Bachelors of Science - Business Management
Franciscan University of Steubenville
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