Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Frankie Moeller

KENDALLVILLE,IN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Dock and Door Technician

Crown Lift Trucks
Fort Wayne, IN
01.2020 - Current
  • Took accurate measurements and estimated materials and time for each job.
  • Ran wiring, adjusted door and calibrated to set up.
  • Maintained accurate records of all work performed on each job site including details about materials used and labor hours required for completion.
  • Repaired damaged doors by replacing sections or adding additional bracing as necessary.
  • Fastened angle iron back-hangers to ceilings and tracks with welding equipment.
  • Installed new doors and frames in accordance with relevant building codes.
  • Drilled holes to install door hardware.
  • Tested newly installed systems for accuracy and compliance with applicable safety standards.
  • Responded promptly to emergency service calls from customers.
  • Kept work area clean at all times while adhering to company policy regarding waste disposal.
  • Analyzed schematic diagrams to determine installation methods of automated door openers.
  • Replaced worn or broken parts as needed to restore full operation of the system.
  • Performed troubleshooting and repair of door hardware, including hinges, locks, closers and other related components.
  • Researched product information online in order to provide customers with accurate advice about their options.
  • Followed detailed instructions for complex repairs involving multiple components or systems.
  • Troubleshot systems to find root causes of problems and determine repair needs.
  • Completed paperwork associated with each job in a timely manner.
  • Provided technical support to customers regarding installation, inspection, maintenance and repair of their doors.
  • Completed daily work logs to document completion times and hours spent at each location.
  • Inspected door systems for proper alignment and functionality.
  • Educated customers on proper use and care of their door systems.
  • Adjusted door systems to meet customer specifications such as closing force, speed control and latching speed.
  • Conducted regular maintenance checks on existing doors and hardware to ensure safe operation.
  • Operated lifts, winches and chain falls to move heavy curtain doors.
  • Ensured that all safety procedures were followed while working on sites.
  • Utilized specialized tools such as jigsaws, sawsall blades, wrenches and drills when performing repairs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.

Director of Facilities Maintenance

Lutheran Life Villages
Kendallville, IN
05.2017 - 11.2019
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supervised and coordinated the daily activities of a team of maintenance staff.
  • Produced thorough, accurate and timely reports of project activities.
  • Collaborated with other departments within organization to coordinate special events requiring additional resources.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Conducted regular inspections of facilities to identify areas for improvement or repair.
  • Reviewed invoices from vendors for accuracy before processing payment requests.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Compiled monthly metrics on facility usage, expenditures, staffing levels and customer satisfaction ratings.
  • Implemented programs designed to reduce operating costs while maintaining high levels of quality service.
  • Directed personnel involved in snow removal operations during winter months.
  • Oversaw the development of short-term plans for major renovations or improvements.
  • Performed routine inspections to maintain safety and functionality of facility's fire systems.
  • Monitored budgets to ensure cost-effectiveness in all facets of facility management.
  • Provided technical assistance in resolving complex mechanical problems related to facilities infrastructure.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed the day-to-day operations associated with custodial services, grounds keeping, pest control.
  • Developed and implemented preventive maintenance plans to ensure optimal performance of all facility equipment.
  • Assessed emergency situations involving facility damage or disruption in service delivery.
  • Performed repairs and scheduled maintenance of company equipment and systems.
  • Coordinated with vendors to purchase necessary materials and supplies for ongoing projects.
  • Participated in developing policies regarding safety protocols, hazardous waste management and other operational matters.
  • Proposed or approved modifications to project plans.
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized staff of 20 by supervising daily operations, developing work schedules and assigning specific tasks.
  • Responded quickly to tenant requests and complaints concerning building maintenance issues.
  • Ensured proper functioning of building systems such as HVAC, plumbing, electrical, structural components and safety systems.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Developed strategies for addressing long-term needs, including energy efficiency initiatives and capital improvements.
  • Created detailed reports on the status of building maintenance operations and projects.
  • Scheduled and managed outside contractors for large-scale repairs and renovations.
  • Monitored supply inventory and submitted orders while complying with maintenance budget restrictions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Adhered to Indiana health and safety regulations in developing and implementing Healthcare facility maintenance protocol.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Achieved cost-savings by developing functional solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated emergency response activities during natural disasters.
  • Trained, supervised, and evaluated environmental services personnel.
  • Investigated customer complaints related to environmental issues.
  • Oversaw the daily operations of the environmental services staff.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Performed inspections to ensure compliance with safety regulations.
  • Analyzed data from various sources in order to develop comprehensive plans.
  • Implemented strategies to reduce costs associated with waste disposal.
  • Ensured that all equipment was properly maintained and serviced.
  • Trained team members in proper cleaning and sanitizing procedures.
  • Reviewed current practices to identify areas for improvement in efficiency.
  • Assessed departmental budget needs and allocated resources accordingly.
  • Followed Indiana regulations to maintain proper storage of chemicals.
  • Conducted regular meetings with staff to discuss performance objectives.
  • Monitored water quality levels in order to prevent contamination.
  • Collaborated with other departments in order to coordinate projects.
  • Initiated recycling programs within the organization to reduce waste output.
  • Encouraged employees to practice sustainable methods of resource utilization.
  • Participated in conferences and workshops related to environmental protection initiatives.
  • Developed and implemented environmental services policies and procedures.

Operations Manager

G&T Services Inc.
New Haven, IN
04.2004 - 10.2018
  • Conducted periodic assessments to evaluate company's financial performance.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Measured and reviewed performance via KPIs and metrics.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Monitored resource use to achieve set goals within budget constraints.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Created detailed reports on the performance of individual departments within operations.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Engaged with existing and potential clients to gain insight into needs.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Generated performance and labor strategies to compete in new and existing markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Crafted operations best practices using audits and project management team feedback.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Provided technical expertise in the design and implementation of automated systems used in the operations department.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Addressed customer concerns with suitable solutions.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Conducted employee observations and documented findings.
  • Created corrective actions based on adverse KPI trends.
  • Managed scheduling, training and inventory control.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delegated work to staff, setting priorities and goals.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Presented performance and productivity reports to supervisors.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved challenges associated with company websites, vendors, and telecoms.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Created company handbook to document corporate policies and procedures.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Enforced federal, state, local and company rules for safety and operations.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Built strong operational teams to meet process and production demands.
  • Collaborated with team leaders on quality audits.
  • Collected customer fees, managed refunds, and provided complete sales documentation.
  • Tracked and replenished inventory to maintain par levels.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supported accident investigations and prepared related paperwork.
  • Published customer satisfaction results from feedback forms and correspondence.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Formed and sustained strategic relationships with clients.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.
  • Achieved company growth and brand development through market expansion and sales.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Prospected for new business using databases and other strategies to generate sales.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Shop Owner

Moe's Bikes And More
Auburn, IN
10.2008 - 01.2018
  • Maintained inventory levels by ordering stock as needed.
  • Researched industry trends to stay current on market changes.
  • Provided excellent customer service to ensure customer satisfaction.
  • Performed regular maintenance checks on equipment used in the shop.
  • Reviewed financial statements regularly to assess profitability of operations.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Updated point-of-sale systems with accurate product information.
  • Planned in-store displays to attract shoppers and promote products.
  • Trained and managed shop staff, including delegating tasks and scheduling shifts.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Estimated costs of vehicle repair.
  • Conducted test drives before and after repair services.
  • Determined pricing for products or services based on costs and competition.
  • Controlled shrinkage and product loss with monitoring and inventory management systems.
  • Inspected merchandise before stocking it on shelves or selling it online.
  • Monitored financial objectives and prepared budgets, including scheduling expenditures, and analyzing variances.
  • Aligned wheels using special alignment equipment and wheel-balancing machines.
  • Coordinated deliveries of goods from suppliers in a timely manner.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Monitored financial objectives and prepared budgets according to projections.
  • Set pricing structures according to market analytics and emerging trends.
  • Repaired, replaced and adjusted brakes.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Planned work procedures using charts, technical manuals and experience.
  • Analyzed financial statements to identify areas of improvement for cost savings.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Kept records for production, inventory, income, and expenses.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Established policies regarding pricing, promotions, refunds, returns.
  • Developed and implemented marketing strategies to increase sales.
  • Analyzed sales data to identify opportunities for growth.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Created a customer loyalty program to reward repeat customers.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Handled customer inquiries, complaints, and returns professionally.
  • Processed payments, calculated taxes, and prepared invoices for customers.
  • Increased business by developing new marketing and promotional strategies.
  • Organized special events such as promotional days or discounts to boost sales.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Ensured compliance with safety regulations in the shop environment.
  • Troubleshot mechanical issues with the use of specialized tools.
  • Checked and replaced brakes, brake levers and shift levers.
  • Adjusted speed and gear mechanisms to optimal settings.
  • Worked closely with customers to address questions and inquiries.
  • Performed wheel truing services to align rims properly in relation to the hub axle.
  • Disassembled axles to repair and replace defective parts.
  • Shaped replacement parts with bench grinders.
  • Documented bicycle work completed to record customer notes.
  • Changed out various cables and chains.
  • Replaced handlebars, stands, lights, and seats for bicycle repairs.
  • Spotted equipment issues in addition to ordering and installing new parts.
  • Cleaned bicycle frames with degreasers to ensure proper functioning of components.
  • Performed repairs and maintenance on all types of bicycles, including mountain bikes, road bikes, BMXs and cruisers.
  • Completed specialized technical work, general maintenance and customer servicing.
  • Replaced worn out parts such as brake pads, cables and spokes.
  • Installed new parts such as chains, tires and tubes.
  • Communicated extensively with suppliers and dealers, establishing mutually-beneficial relationships.
  • Inspected brakes, gears, frames and other components to identify problems or needed repairs.
  • Conducted routine services and safety checks in addition to cleaning, degreasing and lubricating bicycles.
  • Adjusted derailleurs, hubs and bottom brackets for optimal performance.
  • Built custom wheels according to customer specifications.
  • Assembled new bicycles for customers, modeling features and operational guidelines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Delivered products to customer locations on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

Stebbins High School
Dayton, OH
06-1988

Some College (No Degree) - Pesticides And Insects

University of California, Riverside
Riverside, CA

Skills

  • Residential/Commercial management
  • Strong customer service skills
  • Problem solving skills
  • Maintaining Equipment
  • Versatility
  • Supply Management
  • Parts Fabrication
  • Preventive Maintenance
  • Critical Thinking
  • Conflict Resolution
  • Organizational Skills
  • Relationship Building

Affiliations

Very active in my off time helping others as well as many different family activities with my 6 children and 14 grandkids.

Certification

  • scissor lift,boom lift and forklift certification
  • pesticide license for right of way,turf,ornamental, and structural applications

References

References available upon request.

Timeline

Dock and Door Technician

Crown Lift Trucks
01.2020 - Current

Director of Facilities Maintenance

Lutheran Life Villages
05.2017 - 11.2019

Shop Owner

Moe's Bikes And More
10.2008 - 01.2018

Operations Manager

G&T Services Inc.
04.2004 - 10.2018

High School Diploma -

Stebbins High School

Some College (No Degree) - Pesticides And Insects

University of California, Riverside

Similar Profiles

CREATE PROFILE
Frankie Moeller