Frankie Palmer
Monticello,GA
Summary
Reliable Dispatcher with 25 years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills.
Overview
20
20
years of professional experience
Work History
Transportation Dispatcher
Faith Auto Transport
Forest Park, GA
01.2000 - 01.2020
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Worked closely with customers to effectively resolve issues and complaints.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Informed [Type] department about equipment breakdowns and provided updates on completion of work orders on trucks and trailers.
- Oversaw loading and unloading of company vehicles.
- Provided safety training and development services for new and existing drivers.
- Communicated with [Type] employees to assign projects and determine which trucks and trailers will be used with each load.
- Inspected work output and processes for adherence to standards and specifications.
- Planned and coordinated rig moves with over [Number] personnel.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.
- Directed dispatching, routing and tracking of [Number] fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Sent out [Job title] drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
- Increased area coverage by [Number]% through effective scheduling and detailed location monitoring.
- Went [Number] days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Updated vehicle logs, cargo records and billing statements with accuracy and efficiency.
Education
06.1978
Skills
- Calendar and Scheduling Software
- Work Crew Dispatch
- Equipment Location Identification
- Team Work Scheduling
- Customer Request Management
- Service Vehicle Dispatch
- Dispatcher Monitoring
- Roadside Assistance
- Traffic Monitoring
- Operational Efficiency
Timeline
Transportation Dispatcher - Faith Auto Transport
01.2000 - 01.2020
Forest Park High School - ,
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