Frankie Rayfield
Franksville,WI
Summary
Dynamic professional with extensive experience in customer relationship management and financial budgeting, notably at BMO Bank. Proven track record in enhancing operational integrity and driving tenant satisfaction. Skilled in analytical problem-solving and proficient in OneSite and Yardi, consistently achieving results through effective communication and strategic planning.
Overview
22
22
years of professional experience
Work History
Senior Associate IC Lending Operations
BMO Bank
Brookfield, Wisconsin
02.2022 - Current
- Supports the development of tools and delivery of training focused on delivering business results.
- Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
- Manages documentation to ensure that records are maintained in a proper manner.
- Completes complex and divers tasks, analyzes issues and determines next step.
- Identifies and resolves discrepancies in accordance with standard procedures.
- Data enters, reviews and verifies loan information and documentation for processing and further handling.
- Proficient in Collections, ACH and payment processing.
- Specialized Knowledge of the Servicemember Civil Relief Act (SCRA), including interest rate reductions and performing system maintenance for loan adjustments and maintaining strict adherence to compliance protocols.
Community Manager
Capri Communities
Kenosha, WI
06.2019 - 10.2021
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Drove facility growth and increased resident morale by planning special activities.
- Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
- Kept HUD in good legal standing through proper documentation and implementation of required actions.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Proficiency in QuickBooks.
- Improved NOI through rent growth and expense management.
General Manager
Party City
Kenosha, WI
04.2016 - 06.2019
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Store Manager
Bed Bath & Beyond
Gurnee, IL
02.2004 - 04.2016
- Developed methods to establish and clarify customer service.
- Established partnership with other companies to increase store profitability.
- Coordinated management and lead development programs to establish skill sets with time management, planning, reporting annualization and selling skills.
- Conduct ongoing reviews of sales trends, stock levels and reduction of discontinued items.
- Established strong communication skills between multiple divisions within company.
- Maintained big box multiple concept store with staff level of 75+.
- Earned exceptional ratings and awards for customer service.
- Drafted and implemented all merchandising decisions.
Education
Some College (No Degree) -
Gateway Technical College
Racine, WISkills
- Customer relationship management
- Conflict handling
- Analytical and problem solving
- Sales and marketing
- Multi-family property management
- Fair housing mandates
- Knowledge of bank risk and regulatory requirements
- PC skills (MS Word, Excel, Power Point)
- Income and expense management
- Financial budgeting and reporting
- OneSite, Yardi, LRO and MRI programs
Timeline
Senior Associate IC Lending Operations
BMO Bank
02.2022 - Current
Community Manager
Capri Communities
06.2019 - 10.2021
General Manager
Party City
04.2016 - 06.2019
Store Manager
Bed Bath & Beyond
02.2004 - 04.2016
Some College (No Degree) -
Gateway Technical College