Frankie Jarocki
Fresno,CA
Summary
Energetic and driven in customer service known for high productivity and efficient task completion. Skilled in communication, conflict resolution, and time management. Excel at empathy, active listening, and adaptability, ensuring exceptional customer service in every interaction. Driven, with a proven track record at J&H Management Asset, excelling in property management expertise and tenant relations. Achieved significant improvements in operational efficiency and tenant satisfaction. Skilled in crisis management and clear communication, adept at navigating complex compliance landscapes and enhancing property value..
Overview
6
6
years of professional experience
Work History
On-Site Resident Manager
J&H Management Asset
Fresno, CA
05.2019 - Current
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Handle tenant inquiries in a timely manner; resolve tenant complaints or disputes as necessary.
- Collect rent payments from tenants in accordance with the terms of their leases; process late fees when appropriate.
- Managed and oversaw operations, maintenance and administration of properties.
- Monitor safety protocols at the property; respond to emergency situations promptly.
- Recommended clarifications and changes in program policies to director of property management.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Met with committees to discuss and resolve legal and environmental issues.
- Ensure compliance with applicable laws and regulations related to rental property management.
- Met with clients to negotiate management and service contracts.
- Prepare monthly financial reports for review by senior management.
- Prepared and submitted monthly tenant visit logs.
- Maintain accurate records of tenant information, rent payments, lease agreements, and other documents related to property management.
- Plan special events such as community gatherings or parties for residents.
- Create budgets for operational expenses such as utilities or payroll costs.
- Provided customer service support when necessary.
- Implemented strategies for improving customer service experience.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
Education
Vocational - Vocational-Technical Education
Gurnick Academy of Medical Arts
Fresno01-2025
Skills
- Critical thinking
- Teamwork
- Creativity
- Crisis management
- Clear communication
- Customer service
- Multitasking capacity
- Tenant relations
- Rent collection
- Building maintenance
- analytical thinking
- Property maintenance
- Operations management
- Attention to detail
- Crisis management
- Environmental compliance
- Performance assessment
- Staff coordination
- Problem-solving abilities
- Analytical skills
About Myself:
I would like to start off by saying I've been in customer service ever since I was 19 years old. I am a woman of god and I am here to serve and please. Whether it be to serve my family, my neighbor, my employers and god, my only intentions are to serve not only for myself but for the benefit of others. If I can be the person to change or save one person's life than I'd be fulling my purpose.
Timeline
On-Site Resident Manager
J&H Management Asset
05.2019 - Current
Vocational - Vocational-Technical Education
Gurnick Academy of Medical Arts
Similar Profiles
Robert L. TorresRobert L. Torres
Assistant Community Manager at ZRS Management/Asset LivingAssistant Community Manager at ZRS Management/Asset Living
KUMUDINI SKUMUDINI S
AVP - Sales & Distribution at HSBC Asset Management (erstwhile L&T Asset Management)AVP - Sales & Distribution at HSBC Asset Management (erstwhile L&T Asset Management)
Sidharth NavarkheleSidharth Navarkhele
Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )Assistant Manager at 360 One Wealth And Asset Management (formally Known As IIFL Wealth And Asset Management )