Frankie Samman
Mobile,AL
Summary
Dynamic Clinical Quality RN with a proven track record at RVO Health, excelling in call analysis and performance metrics. Leveraging critical thinking and empathetic communication, I enhanced agent performance and ensured compliance with quality standards, contributing to the success of the Quit For Life program. Committed to continuous improvement and patient care excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Quality RN
RVO Health
07.2022 - 11.2025
- Analyzed over 150 smoking cessation calls each month to ensure adherence to program protocols and quality standards.
- Completed call analysis in a timely manner, contributing to the achievement of Key Performance Indicators (KPIs) for the Quit For Life smoking cessation program.
- Provided constructive feedback and coaching to agents in the program to enhance their performance and improve call quality.
- Collaborated with team members to calibrate and maintain consistent call quality across the program.
- Managed my own schedule effectively and consistently, worked above and beyond to meet deadlines, and supported program objectives.
- Experience in using call analysis tools and software to track and evaluate performance metrics.
Clinical Quality Auditor
Optum
01.2015 - 07.2022
- Conducted comprehensive audits to ensure compliance with quality standards and regulatory requirements across clinical and non-clinical roles.
- Collaborated with cross-functional teams to enhance process efficiency and product quality.
- Trained and mentored junior auditors on best practices in quality assessments.
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
- Participated in cross-functional team meetings, contributing valuable insights from an auditor''s perspective to facilitate process improvements.
Telehealth Nurse
Alere/Optum
10.2008 - 01.2015
- Provided telehealth nursing services for patients with chronic diseases, including CHF, CAD, diabetes, asthma, and COPD.
- Conducted remote patient monitoring and education to improve adherence and self-management.
- Coordinated care between providers, patients, and families to ensure continuity of care.
- Utilized critical thinking skills when assessing patient needs, swiftly identifying potential concerns and implementing appropriate interventions remotely.
Education
Bachelor of Science - Nursing
University of Mobile
MobileAssociate Degree in Nursing - Nursing
Mobile College
MobileSkills
- Clinical audit evaluation
- Compliance auditing
- Call analysis
- Performance metrics
- Remote monitoring
- Critical thinking Data interpretation and reporting
- Empathetic communication
Certification
- Multistate RN licensure in Alabama.
- Ohio RN active license
- California RN active license
Timeline
Clinical Quality RN
RVO Health
07.2022 - 11.2025
Clinical Quality Auditor
Optum
01.2015 - 07.2022
Telehealth Nurse
Alere/Optum
10.2008 - 01.2015
Bachelor of Science - Nursing
University of Mobile
Associate Degree in Nursing - Nursing
Mobile College