Frankie Sanchez-Guzman
Sacramento,United States
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Melting Pot Restaurants Inc.
Sacramento, CA
12.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
The Star Lounge
Sacramento, United States
11.2022 - 12.2023
- Recommend wines to pair with dinner
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- complete end-of-shift side work, verify that other coworkers have completed their side work
- suggest daily specials, current promotions, and up-sells, take and repeat orders to ensure accuracy
- interact with guests on a more personal level, creating new regulars for the company, and make regulars feel special by addressing them by their names.
Server Lead
Mas Taco Bar
Sacramento, United States
11.2018 - 11.2023
- Promptly greet guests as they are seated and provide them with water.
- Assist bussers with pre-bussing as needed. Clean tables as guests leave the restaurant and restock table condiments as needed.
- Work collectively with hosts to ensure guests were seated in a timely manner.
- Delegate tasks to other bussers to ensure service operates smoothly.
- Assist servers as needed with food delivery and other tasks. Expertly take orders on handheld devices and POS systems.
- Assisted in training new servers.
Education
High School -
Hiram W. Johnson High School
Sacramento, CA06.2016
Skills
- Serving Experience
- Banquet Experience
- Bartending
- POS
- Restaurant Management
- Food Service
- Guest Relations Management
- Service prioritization
- Sales Techniques
- Wine Pairings
Certification
- Food Handlers Certification
- TABC Certified
Languages
- English
- Spanish, Full Professional Proficiency
Timeline
Server
The Melting Pot Restaurants Inc.
12.2023 - Current
Server
The Star Lounge
11.2022 - 12.2023
Server Lead
Mas Taco Bar
11.2018 - 11.2023
High School -
Hiram W. Johnson High School
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