Frankie Smith
Katy,TX
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
15
15
years of professional experience
Work History
Teller Associate
Wells Fargo
04.2021 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Educated customers on use of banking website and mobile apps.
- Assisted with training of new tellers on policies and procedures.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Lead Teller Operations Specialist
Chase Bank
08.2016 - 09.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed applications for new accounts.
Branch Account Manager
One Main Financial
04.2015 - 08.2016
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
AVP/Assistant Branch Manager, Operations
Chase Bank
03.2009 - 04.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Supervised team of nine branch employees and made recommendations regarding performance evaluations.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 9-member team.
Education
Bachelor of Arts - Business Administration
Southern New Hampshire University
Manchester, NH08.2024
High School Diploma -
Bloom Township High School
Chicago Heights, IL06.1975
Skills
- Wire Transfer
- Strong Sense of Banking Ethics
- Customer Transactions
- Cashier's Checks
- Check Endorsing
- Teller Training
- Cash Handling Expertise
- Exceptional Customer Service
- Customer Experience
- Deposit Funds
- Monthly Audits
- Count Currency
- Change Orders
- Customer Referrals
- Foreign Currency Exchanges
- Cash Counting
- Account Inquiries
- Balance Verification and Reconciliation
- Compliance, Banking Laws and Regulations
- Teller Auditing
- Cash Dispenser Operation
- Savings Accounts
- Excellent Communication Skills
Timeline
Teller Associate
Wells Fargo
04.2021 - Current
Lead Teller Operations Specialist
Chase Bank
08.2016 - 09.2019
Branch Account Manager
One Main Financial
04.2015 - 08.2016
AVP/Assistant Branch Manager, Operations
Chase Bank
03.2009 - 04.2015
Bachelor of Arts - Business Administration
Southern New Hampshire University
High School Diploma -
Bloom Township High School
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