Frankie Smith
Mobile,AL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Counter Lead
Panda Express
Mobile, Al
10.2015 - Current
- Worked together in team orientated environment while processing food orders and payments, and cooking food adhering to corporate requirements.
- Greeted customers and provided excellent customer service.
- Operated cash register to process payments accurately and efficiently.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
- Attended training sessions for new products and services offered by the company.
- Noted changes during testing in project documentation.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
Education
Associate of Arts, Liberal Art -
Coastal Alabama Community College
05.2018
Bachelors of Science - Computer Science -
Alabama State University
05.2015
Skills
- Teamwork and Collaboration
- Flexibility
- Detail-oriented and strong interpersonal skills
- Customer Service
- Flexible and Adaptable
- Time Management
- Data Entry
- Microsoft Outlook
- Customer Engagement
- Active listening
Languages
English
Professional
Timeline
Counter Lead
Panda Express
10.2015 - Current
Associate of Arts, Liberal Art -
Coastal Alabama Community College
Bachelors of Science - Computer Science -
Alabama State University
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