FRANKIE SMITH
Milwaukee, Wisconsin, United States
Summary
Dynamic professional driver with a proven track record at Veyo Transportation, recognized for enhancing customer satisfaction through timely service and effective communication. Possessing a clean driving record and a CDL license, I excel in route planning and vehicle inspections, ensuring safety and efficiency in all operations while fostering strong rapport with diverse passengers.
Overview
13
13
years of professional experience
Work History
Professional Driver
Veyo Transportation
11.2024 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
Professional Driver
Uber Technologies Inc.
11.2023 - 11.2024
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routes efficiently and according to compliance rules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
Owner/Operator Truck Driver
Medallion Transport
11.2020 - 06.2023
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Owner/Operator Truck Driver
Waletich
07.2012 - 10.2020
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Dropped and hooked trailers and changed configuration of equipment.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
Education
High School Diploma -
FLINT NORTHERN HIGH
Flint, MI06-1975
Skills
- City and non-city driving
- Verbal and written communication
- Basic vehicle repairs
- Safe driving record
- CDL license
- Customer rapport
- Vehicle inspections
- Route planning
- Safety protocols
2017 SAFETY DRIVING AWARD
AWARDED THE 2015 AND 2017 SAFTY DRIVNG AWARD AT WALETICH TRANSPORTATION
Timeline
Professional Driver
Veyo Transportation
11.2024 - Current
Professional Driver
Uber Technologies Inc.
11.2023 - 11.2024
Owner/Operator Truck Driver
Medallion Transport
11.2020 - 06.2023
Owner/Operator Truck Driver
Waletich
07.2012 - 10.2020
High School Diploma -
FLINT NORTHERN HIGH
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