Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frankie Thacker

Galion

Summary

Innovative Hair Salon Owner with comprehensive experience in managing hair salon operations, including staffing, inventory management, and customer service. Demonstrates strong leadership skills along with creative flair in hair styling techniques. Proud of implementing successful marketing strategies that boosted customer engagement and satisfaction.

Service-oriented professional versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills.

Overview

35
35
years of professional experience
1985
1985
years of post-secondary education

Work History

Hair Salon Owner

Self
Cardington
02.2003 - 08.2025
  • Managed daily salon operations and staff scheduling for optimal efficiency.
  • Developed marketing strategies to attract new clients and retain existing ones.
  • Oversaw inventory management to ensure adequate supplies and product availability.
  • Maintained a full clientele.
  • Established strong client relationships through personalized service and follow-up communication.
  • Researched industry trends to introduce new services and enhance client offerings.
  • Coordinated financial management, including budgeting and expense tracking for profitability.

Business Sales Consultant

Verizon
Marion
04.1993 - 08.2002
  • Consulted with clients to identify business needs and solutions.
  • Delivered presentations on products and services to potential customers.
  • Collaborated with team members to develop sales strategies and tactics.
  • Managed customer accounts to ensure satisfaction and retention.
  • Trained new sales staff on company policies and procedures.
  • Negotiated contracts and agreements with clients for service packages.
  • Responded promptly to customer inquiries regarding product availability or pricing information.
  • Provided technical support to customers when needed.
  • Conducted presentations to potential customers to demonstrate product features and benefits.

Collections Agent

Bank One, NA
Marion
12.1990 - 03.1993
  • Managed customer accounts and resolved outstanding balances effectively.
  • Communicated with clients to negotiate payment arrangements and settle debts.
  • Maintained accurate records of collections activities in the database.
  • Handled escalated calls and addressed customer concerns with professionalism.
  • Utilized company software to document interactions and update account information.

Education

Licensed Cosmetologist - Cosmetology

State Beauty Academy
Marion, OH
06.2002 - 04.2003

Ridgedale High School
Morral, OH

Skills

  • Client management
  • Financial analysis
  • Marketing strategy
  • Inventory control
  • Customer relationship management
  • Team leadership
  • Communication skills
  • Problem solving
  • Conflict resolution
  • Time management
  • Business management
  • Coloring techniques
  • Hair treatment proficiency
  • Continuing education
  • Hair styling expertise
  • Salon hygiene maintenance
  • Upselling services
  • Appointment scheduling
  • Industry trend awareness
  • Staff management

Timeline

Hair Salon Owner

Self
02.2003 - 08.2025

Licensed Cosmetologist - Cosmetology

State Beauty Academy
06.2002 - 04.2003

Business Sales Consultant

Verizon
04.1993 - 08.2002

Collections Agent

Bank One, NA
12.1990 - 03.1993

Ridgedale High School

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