Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frankie Travis

Knoxville,TN

Summary

Dynamic Inside Sales Representative with a proven track record at United Rentals, excelling in customer service and relationship development. Enhanced sales revenue through consultative selling and product knowledge, while maintaining meticulous attention to detail. Recognized for building trust with clients and delivering tailored solutions that drive satisfaction and loyalty.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Talented ISR successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

United Rentals
06.2022 - 08.2025
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales and service agreements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Consulted with businesses to supply accurate product and service information.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Commercial Parts Professional

Advance Auto Parts
09.2019 - 06.2022
  • Reduced product returns by implementing a thorough quality control process before shipping orders to customers.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Introduced innovative cost-saving measures without compromising quality or service standards.
  • Enhanced inventory management through meticulous tracking of stock levels and efficient reordering processes.
  • Achieved personal and store sales goals and service objectives.
  • Stayed up-to-date with relevant industry certifications and trainings to maintain a high level of expertise in the field.
  • Understood and executed instructions furnished in written, oral or diagram form.
  • Conducted regular training sessions for staff members on industry trends, product updates, and best practices in customer service.
  • Created, built and maintained professional customer relationships.
  • Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
  • Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
  • Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
  • Built and maintained network of second source suppliers.
  • Provided expert advice on technical issues related to commercial parts applications, enhancing customer trust in our expertise.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Ordered parts for customers, repair shops, and service departments for use in shop equipment.

Special Education Paraprofessional

Knox County School System
08.2007 - 06.2019
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
  • Oversaw class of students in absence of instructor.
  • Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
  • Supported teacher in development of individual learning strategies.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
  • Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student''s academic success and personal growth.
  • Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
  • Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education students.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Implemented evidence-based instructional strategies tailored to each student''s unique learning style, promoting greater comprehension across subject areas.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing improvement.
  • Utilized assistive technology tools strategically in order to facilitate increased independence among students with diverse learning needs.
  • Promoted a culture of inclusion within the school community by modeling respectful interactions and encouraging open communication among all stakeholders involved in the education of special needs students.
  • Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
  • Assisted in the organization of field trips and extracurricular events that offered valuable real-world experiences for special education students, fostering skill-building opportunities outside the classroom setting.
  • Contributed to successful transitions between grade levels by collaborating closely with incoming teachers about each student''s specific strengths, challenges, and support requirements.
  • Created positive and inclusive classroom environment by helping students develop social skills and relationships.
  • Observed students' performance and recorded relevant data to assess progress.
  • Understood and acclimated to teacher's routine to provide classroom coverage.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
  • Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
  • Provided individualized reading, writing and math instruction to support student development.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Collaborated with teachers and specialists to assess student progress.
  • Helped feeding and daily living skills to support physical and emotional well-being.
  • Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
  • Worked with students to promote learning and pro-social development.
  • Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
  • Delivered efficient instruction by assisting with lesson planning and materials preparation.
  • Adapted equipment and technology, boosting student engagement and motivation.
  • Assisted with communication methods to keep parents informed about child's development and behavioral issues.
  • Instructed student activities to implement goals for remediation of deficiencies and drive student success.

Education

High School Diploma -

Jefferson County High School
Dandridge, TN

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Relationship development
  • Adept multi-tasker
  • Superior organizational skills
  • Payment processing
  • Dependable
  • Organized and meticulous

Certification

Training - 5s Champion and Safety Champion

Timeline

Inside Sales Representative

United Rentals
06.2022 - 08.2025

Commercial Parts Professional

Advance Auto Parts
09.2019 - 06.2022

Special Education Paraprofessional

Knox County School System
08.2007 - 06.2019

High School Diploma -

Jefferson County High School

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Frankie Travis