Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Frankie Velazquez

Clarksville,TN

Summary

Motivated and results-driven Quality and Production Manager with a Six Sigma Black Belt and a proven ability to quickly master new technologies and machinery. Adept at building and maintaining strong relationships with clients, stakeholders, and cross-functional teams, demonstrating professionalism, diplomacy, and tact in every interaction. Highly adaptable and resourceful, thriving under pressure while delivering excellence in communication, negotiation, and problem-solving. Expertise in PCI compliance, MasterCard CQM, Visa brand standards, OSHA safety protocols, and the implementation of continuous improvement initiatives to drive operational efficiency and quality excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Production Manager

Fiserv
10.2022 - Current
  • Managed a team of 22 individuals, overseeing four finishing card manufacturing processes
  • Improved quality across all processes by collaborating with OEM vendors and quality technicians
  • Presented daily output reports and performance metrics to senior management
  • Implemented continuous improvement initiatives to enhance operational efficiency and product quality
  • Fostered a culture of teamwork and accountability, driving consistent performance improvements

Logistics Operations

Tennessee Army National Guard
12.2009 - Current
  • Oversaw over 100 missions annually, coordinating logistics and ensuring mission success
  • Developed and executed transportation plans, optimizing resource allocation and mission efficiency
  • Managed logistical operations, including the planning, scheduling, and execution of transport missions
  • Analyzed logistical data to improve efficiency and effectiveness of transportation and supply chain operations
  • Implemented inventory management strategies to ensure the availability and readiness of critical supplies and equipment

Quality Manager

Fiserv
06.2018 - 10.2022
  • Established and maintained compliance with industry standards, including ISO 9001:2015 and other relevant regulations, ensuring adherence to quality benchmarks.
  • Implemented advanced quality management systems (QMS) and continuous improvement initiatives, such as Six Sigma and Lean methodologies, driving operational excellence.
  • Isolated and identified problems and non-conformities, conducted root cause analysis, and developed and implemented corrective and preventive actions (CAPA).
  • Supervised cross-site projects using advanced implementation methodologies, ensuring seamless execution and delivery while fostering collaboration.

Project Coordinator

Fiserv
08.2015 - 06.2018
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.

Machine Operator/Secure Card Auditor

Fiserv
10.2010 - 08.2015
  • Operated and maintained all finishing machines, ensuring smooth and efficient production processes
  • Trained staff on the operation of various machines, enhancing team competency and productivity
  • Promoted as the youngest Card Auditor in the organization, demonstrating exceptional skills and leadership
  • Reported audit results to management, recommending changes to improve operations and ensure compliance

Education

BBA - Business Management

Bethel University
McKenzie, TN
01-2027

High School Diploma -

Hendersonville High School
Hendersonville, TN
05-2009

Skills

  • Continuous Quality Improvement Training
  • Six Sigma Methodologies
  • Data Modeling and Analytics
  • Statistical Analysis
  • Root Cause Analysis Training
  • Implemented ISO 9001:2015 Principles
  • Value Stream Mapping
  • Lean Manufacturing Practices
  • Advanced Microsoft Power BI
  • 5S Methodology

Accomplishments

  • Developed and Implemented Live Tracking System: Designed and introduced a real-time tracking system to improve communication and visibility of job locations throughout the facility, streamlining workflow and reducing delays.
  • Created High-Visibility Power BI Dashboard: Built a dynamic Power BI dashboard that provides key production metrics and insights, distributed daily to senior leadership to support data-driven decision-making.
  • Designed OEE Dashboard with Grading System: Developed an Overall Equipment Effectiveness (OEE) dashboard incorporating a grading system, fostering a self-driven production mentality and enabling teams to identify and address inefficiencies proactively.

Certification

  • Value Stream Mapping
  • Lean Manufacturing 101
  • Six Sigma Black Belt (Six Sigma Global Institute)
  • Advance Microsoft Excel Training
  • Advance Microsoft Power Bi Knowledge
  • Military Advanced Leadership Course
  • 5S Methodology
  • Root Cause Analysis Training

References

  • Bob Stonehill, Former Director of Operations, Fiserv Output Solutions, 615-429-6806
  • Evan Vargas, Industrial Engineer, GM Motors, 713-855-3752, evang.vargas@gmail.com
  • Stacy Fleetwood, Senior Data Analyst, Fiserv Output Solutions, 931-265-5905, stacy.fleetwood@gmail.com

Timeline

Production Manager

Fiserv
10.2022 - Current

Quality Manager

Fiserv
06.2018 - 10.2022

Project Coordinator

Fiserv
08.2015 - 06.2018

Machine Operator/Secure Card Auditor

Fiserv
10.2010 - 08.2015

Logistics Operations

Tennessee Army National Guard
12.2009 - Current

BBA - Business Management

Bethel University

High School Diploma -

Hendersonville High School
Frankie Velazquez