Summary
Overview
Work History
Skills
Timeline
Generic

Frankie Williams

Tallahassee,Florida

Summary

To be able to obtain a position which utilities and applies my years of experience.

Overview

32
32
years of professional experience

Work History

Charge Services

Tallahassee Memorial Hospital
12.2007 - 02.2023
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Reconcile Daily Errors Reports
  • Determine transactions that did not post to billing system during nightly processing.
  • Identify and create three different types of error files
  • Collaborate with Analyst prior to build, indicating necessary steps to ensure charges drops to correct cost center.
  • Provide ongoing support of interface by reporting issues, concerns to integration Manager.
  • Ensured charges were captured in application and routed to correct cost center
  • Participated in end user training
  • Schedule time for training staff in using application and setting up views appropriate for end user location.
  • Provide maintenance and support to end users.
  • Responsible for running charges report in application Star to Identify charges failed to post to patients accounts.
  • Investigate/trouble shoot charge errors in Cerner.
  • Communicate with departments regarding errors and provide resolutions.
  • Monitored correction of charges to ensure they were being resolved by departments in a timely manner to ensure capture of revenue.


Surgery Coordinator

Tallahassee Memorial Hospital
03.1991 - 08.2007
  • Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
  • Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
  • Contributed to departmental goal-setting initiatives aimed at improving patient outcomes and satisfaction rates following surgeries.
  • Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
  • Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
  • Demonstrated adaptability and flexibility by successfully coordinating surgeries across multiple specialties, including orthopedic, general, and plastic surgery procedures.
  • Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Skills

  • Client relationship building
  • Customer service
  • Conflict resolution
  • Call center experience
  • Documentation and reporting
  • Task prioritization
  • Follow-up procedures
  • Good communication skills

Timeline

Charge Services

Tallahassee Memorial Hospital
12.2007 - 02.2023

Surgery Coordinator

Tallahassee Memorial Hospital
03.1991 - 08.2007

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Frankie Williams