Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frankie "Allison" Mackey

OPELIKA,AL

Summary

Proactive professional with over 12 years of experience and a proven knowledge of confidential correspondence, customer service, and executive support for the federal government. Aiming to leverage my skills to successfully fill the Executive Secretary role.

Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Overview

17
17
years of professional experience

Work History

Executive Assistant

USDA NRCS
01.2013 - 09.2025
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Provides timely assistance to all leadership members
  • Responsible for daily operations and general administrative duties of the State Conservationist (STC) including:
  • Screens internal and external visitors.
  • Composes, proofreads, written and electronic communication on behalf of the STC to ensure procedural and grammatical accuracy, factual information, and conformance to general policy.
  • Manages STC calendar and independently establishes priorities at own discretion.
  • Utilizes outlook calendar to organize meetings and conferences including meeting invites for Leadership teleconferences and Teams meetins.
  • Plans, coordinates, manages special state events:
  • Outreach meetings
  • Diversity events and other special observances
  • Annual Feds Feed Families food drive
  • Employee awards
  • Annual retirees’ luncheon
  • Completed itineraries and travel for visits from the Chief and Undersecretary to the state
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Open, sort, and distribute incoming correspondence, including email.
  • Prepare responses to correspondence containing routine inquiries.
  • Provide clerical support to other departments.
  • Manage and maintain leadership members schedules.
  • Process timesheets in WebTA for 81 employees
  • Compile, transcribe, and distribute minutes of meetings.
  • Set up and oversee administrative policies and procedures for offices and departments in the state.
  • Supervise and train other secretarial staff.
  • Interpret administrative and operating policies and procedures for employees.
  • Meet with Partners on behalf of the State Conservationist.
  • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
  • Work closely with the Public Affairs Specialist on projects.
  • Help draft Newsletters and News Releases
  • Handle all inventory to distribute to the state for Outreach Meetings including brochures and promotional items
  • Conduct research, compile data, and prepare meeting approvals request for the state using CTAT.
  • Make travel arrangements and complete travel in Concur for leadership members.
  • Maintain open communication with staff and leaders within the organization.
  • Served on the Civil Rights Advisory Committee as the LGBTQ SEPM and as the State Office Representative for 9 years.
  • Manage correspondence with the Civil Rights Advisory Committee.
  • Served as the Liaison with the ACDEA for 7 years. Which entails attending Annual Workshops, Quarterly Meetings along with helping with local workshops and Water Festivals.
  • Independently handles questions and concerns from landowners and navigate to the correct employee.
  • Full Time/40 Hours A Week

Administrative Assistant

USDA NRCS
08.2008 - 01.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Education

Apparel Merchandising and Design, Fashion Merchandising

Auburn University
Auburn, AL
08.2005

Skills

  • Communication
  • Problem solving
  • Teamwork
  • Time management
  • Travel coordination
  • Multi-tasking
  • Executive support
  • Administrative support
  • Office management
  • Schedule & calendar planning
  • Meticulous attention to detail
  • Information confidentiality
  • Customer Service-oriented

Timeline

Executive Assistant

USDA NRCS
01.2013 - 09.2025

Administrative Assistant

USDA NRCS
08.2008 - 01.2013

Apparel Merchandising and Design, Fashion Merchandising

Auburn University

Similar Profiles

CREATE PROFILE