Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frankie Jo Tucker

Richmond,IN

Summary

Proven Machine Operator with a track record of enhancing production efficiency and quality at TOA Winchester. Skilled in equipment operation and troubleshooting, with a strong adherence to safety procedures. Demonstrates professionalism and complex problem-solving abilities, significantly improving team performance and production standards.

Overview

17
17
years of professional experience

Work History

Machine Operator/Assembly

TOA Winchester
03.2022 - 06.2023
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
  • Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.

Draw Tape Machine Operator

Petoskey Plastics/Express Employment
07.2020 - 12.2021
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Ensured high-quality output, rigorously inspecting products to meet quality standards.
  • Reduced material waste by implementing precise cutting techniques and careful monitoring of machinery.
  • Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
  • Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Lead Generator

ACR Commercial Roofing
08.2016 - 01.2020


  • Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
  • Generated high-quality leads by researching and identifying potential clients through various online platforms.
  • Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
  • Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
  • Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
  • Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Set up appointments with interested customers according to schedule availability.

Child Care Specialist

Youth Opportunity Center
01.2011 - 11.2014
  • Achieved timely completion of daily tasks while balancing multiple priorities related to child supervision, meal preparation, and activity planning.
  • Ensured adherence to licensing regulations by maintaining accurate records and documentation.
  • Enhanced children''s emotional well-being by providing a nurturing and supportive environment.
  • Fostered strong relationships with parents by addressing concerns promptly and professionally.
  • Implemented positive discipline techniques to manage challenging behaviors effectively.
  • Attended professional development workshops to stay current on best practices within the child care.
  • Implemented individualized learning plans for children with diverse needs, ensuring their success in meeting developmental milestones.

Customer Service Representative

Apple
02.2008 - 07.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.

Collection Customer Service Representative

Sallie Mae Student Loan Services
08.2006 - 12.2007


  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
  • Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
  • Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
  • Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Education

Bachelor Of Social Work - Social Work

Indiana University East
Richmond, IN
05.2014

High School Diploma - Academic Honors Diploma

Winchester Community High School
Winchester, IN
2006

Skills

  • Assembly and production
  • Manufacturing
  • Assembly procedures
  • Equipment monitoring
  • Equipment operation
  • OSHA
  • Machining and production standards
  • Multitasking Abilities
  • Complex Problem-Solving
  • Troubleshooting skills
  • Machine Operation
  • Safety Procedures
  • Professionalism

Timeline

Machine Operator/Assembly

TOA Winchester
03.2022 - 06.2023

Draw Tape Machine Operator

Petoskey Plastics/Express Employment
07.2020 - 12.2021

Lead Generator

ACR Commercial Roofing
08.2016 - 01.2020

Child Care Specialist

Youth Opportunity Center
01.2011 - 11.2014

Customer Service Representative

Apple
02.2008 - 07.2009

Collection Customer Service Representative

Sallie Mae Student Loan Services
08.2006 - 12.2007

Bachelor Of Social Work - Social Work

Indiana University East

High School Diploma - Academic Honors Diploma

Winchester Community High School

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Frankie Jo Tucker