FRANK J. MADARAS
Itasca,Illinois
Summary
An accomplished business owner with extensive experience in oversight and marketing of governmental affairs and operations. An innovative, collaborative, and outcome focused leader with extensive knowledge of how to manage a medium sized business. Proven expertise in performance turnaround/transformation, operations management, performance improvement, and compliance. Skilled at consulting with clients to delineate and analyze financial situations while developing strategic solutions. Relationship-Development expertise that complements the ability to aggressively build solid client base and drive revenue growth. Comprehensive knowledge of and experience in operations of governmental policy. Proven leadership and networking skills coupled with the ability to manage customer relationships. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
32
32
years of professional experience
Work History
Specialist
Verizon
01.2023 - Current
- Responsible for driving retail growth through a commitment to innovative technology and personalized customer experiences.
Account Manager
PC Connect
01.2018 - 08.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Owner
Bedford Mortgage Corporation
01.1996 - 12.2017
- Responsible for leadership and direction of 7 direct reports and office operations
- Consult with clients seeking to refinance or purchase property and help customers determine the best loan product for their financial situation.
Mortgage Consultant
Corporate America Credit Union
01.1994 - 01.1996
- Driven finance professional with demonstrated record of accomplishment of maximizing customer service opportunities and consistently exceeding performance goals.
Loan Officer
SC Funding
01.1992 - 01.1994
- Originated loans and aggressively sold residential mortgages, presented different loan features to clients to ensure the best product match.
Education
Master of Business Administration (MBA) - Finance
Loyola University
Chicago, Illinois05.1991
Bachelor of Arts - Marketing
Loyola University
Chicago, Illinois05.1987
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Affiliations
- Institute of Management Accountants
- Lifetime Member Better Investing Organization
- Licensed Loan Originator
Government And Politics
Village of Itasca, 2009-04-01, Present, Finance and Operations Committee, Community Development Committee, Personnel & Benefits Committee, Administration Committee, Public Safety Committee, Meet Chicago Northwest Convention Bureau, 2010-01-01, Present, Meet Chicago Northwest, the second largest certified convention bureau in Illinois. First to have achieved the DMAP accreditation through the Destination Marketing Association., Engage key stakeholders to support business development, to create value for the DuPage and Cook County regions., Itasca Chamber of Commerce, 2010-05-01, Present, Engage business owners and decision makers within our membership to identify current trends and needs of the business community and act when necessary.
Timeline
Specialist
Verizon
01.2023 - Current
Account Manager
PC Connect
01.2018 - 08.2020
Owner
Bedford Mortgage Corporation
01.1996 - 12.2017
Mortgage Consultant
Corporate America Credit Union
01.1994 - 01.1996
Loan Officer
SC Funding
01.1992 - 01.1994
Master of Business Administration (MBA) - Finance
Loyola University
Bachelor of Arts - Marketing
Loyola University
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