Frank J. Yaquinto
Flint,MI
Summary
Dynamic professional with a proven track record at nuVision Optical, excelling in Sales Forecasting, Budgeting along with relationship building and inventory tracking. Enhanced sales by 10-15% through strategic initiatives and exceptional customer service. Adept at problem-solving and team collaboration, driving operational efficiency and fostering a culture of continuous improvement. Willing and able to go above and beyond the call of duty.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Food Bank Volunteer
Holy Redeemer Catholic Church
03.2022 - 03.2025
- Organized food distribution events to efficiently serve community members in need.
- Assisted in inventory management ensuring accurate tracking of food supplies.
- Trained new volunteers on proper food handling and safety protocols.
- Collaborated with team members to enhance workflow processes for food delivery.
- Developed relationships with local donors to increase food bank resources.
- Coordinated logistics for special events, ensuring smooth operation and participant satisfaction.
- Prepared and packaged boxes during box assembly line phase.
- Distributed food boxes with carefully selected essentials to families in need.
- Collaborated with team members to ensure timely distribution of food to clients in need.
- Maintained inventory records to prevent shortages and oversupply.
Apprentice Optician
America's Best Contacts and Glasses
04.2009 - 08.2011
- Assisted customers in selecting appropriate eyewear to meet individual needs.
- Oversaw fitting and adjustment of glasses to ensure optimal comfort and vision clarity.
- Collaborated with management to implement promotional campaigns that increased sales engagement.
- Mentored junior opticians, fostering a team environment focused on quality patient care.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.
- Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.
- Delivered exceptional customer service by skillfully addressing questions or concerns regarding insurance coverage related to vision care expenses.
- Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
- Supported store operations by processing orders accurately, managing shipment receipts, and conducting regular inventory audits.
- Attended industry conferences and training seminars to stay current on the latest trends in eyewear fashion and technology advancements.
- Assisted optometrists with patient eye exams, ensuring accurate measurements for prescription lenses.
- Educated pqtients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Performed basic vision testing for new patients.
- Managed inventory levels, ensuring adequate stock of frames and lenses for customer demands.
- Provided training to new staff on product knowledge and customer service techniques.
Executive Assistant to the President
Dr, Richard A, Kaiserman, MD (nuVision Optical Franchise)
05.1998 - 08.2000
- Led strategic planning initiatives to align organizational goals with market demands.
- Developed and implemented operational policies to enhance efficiency across departments.
- Oversaw financial management, optimizing resource allocation for sustainable growth.
- Established key performance indicators to measure effectiveness and drive continuous improvement.
- Directed talent acquisition strategies to attract top-tier leadership for critical roles.
- Monitored industry trends to adapt organizational strategies in response to competitive landscape changes.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Drove profitability with thorough financial analysis and strategic decision making.
- Managed financial, operational and human resources to optimize business performance.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Fostered culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
- Drove significant cost reductions while maintaining product quality, negotiating favorable contracts with suppliers.
- Achieved remarkable year-over-year revenue growth through strategic product diversification and market analysis.
- Bolstered employee engagement and reduced turnover by introducing progressive workplace policies and benefits.
- Managed executive calendars, scheduling meetings to optimize time efficiency.
- Oversaw office supply inventory, implementing cost-effective purchasing strategies.
Regional Sales Manager
NuVision Optical (Cooperate Headquarters)
09.1979 - 04.1998
- Led regional sales strategy implementation to achieve revenue growth and market expansion.
- Mentored and developed sales team, enhancing performance and exceeding sales targets.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
- Established strong relationships with key accounts to drive loyalty and repeat business.
- Executed training programs for new hires, fostering skills development and team cohesion.
- Conducted regular performance reviews to assess team effectiveness and implement improvement strategies.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Mentored new hires on best practices for building rapport with patients, ultimately contributing to a higher retention rate of customers within the territory.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with patients and community to establish long-term business growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Optician
Cole National (Sears Optical)
03.1976 - 05.1980
- Provided comprehensive eye examinations to assess vision and determine prescriptions.
- Educated patients on eye wear options, lens types, and proper care techniques.
- Trained new staff on operational procedures and customer service best practices.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
- Collaborated with Optometrist to ensure seamless patient referrals and follow-ups.
- Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
- Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Optician Technician
Dr. Richard D. Frazier
04.1975 - 10.1975
- Conducted patient assessments to determine visual needs and eyewear preferences.
- Assisted in fitting and adjusting eyewear for optimal comfort and functionality.
- Maintained accurate records of patient prescriptions and eyewear orders.
- Collaborated with optometrists to ensure proper lens selection and fitting techniques.
- Collaborated with optometry staff to reach individual and team goals.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Cutting and Edge Lenses (Single,Bi and Trifocals) to frames.
Education
Health Optics
Ferris State College (Now A University)
Big Rapids, MISkills
- Analytical problem-solving
- Effective listening skills
- Sorting and categorizing
- Inventory tracking
- Strong interpersonal skills
- Quality checks
- Timely and trustworthy
- Certified in first aid
- Cleaning and sanitizing
- Staff training development
- Teamwork and collaboration
- Strong focus on accuracy
- Analytical problem-solving
- Proficient in managing multiple tasks
- Proactive self-starter
- Measurable goal planning
- Workplace professionalism
Certification
- American Board of Opticianry and National Contact Lens Examiners, nuVision Optical ; 12/1980 - 10/2019.
- Certificate #02917
Timeline
Food Bank Volunteer
Holy Redeemer Catholic Church
03.2022 - 03.2025
Apprentice Optician
America's Best Contacts and Glasses
04.2009 - 08.2011
Executive Assistant to the President
Dr, Richard A, Kaiserman, MD (nuVision Optical Franchise)
05.1998 - 08.2000
Regional Sales Manager
NuVision Optical (Cooperate Headquarters)
09.1979 - 04.1998
Optician
Cole National (Sears Optical)
03.1976 - 05.1980
Optician Technician
Dr. Richard D. Frazier
04.1975 - 10.1975
Health Optics
Ferris State College (Now A University)