Frank Joseph Sala
Astoria,NY
Summary
Proven Security Officer with a track record of enhancing safety at Watchpoint Fire & Security through adept incident management and anomaly detection. Demonstrates exceptional reliability and keen observation skills, significantly improving response efficiency and system integrity. Skilled in conflict de-escalation and fire safety training, committed to maintaining secure environments and ensuring data protection.
Overview
27
27
years of professional experience
Work History
Security Officer
Watchpoint Fire & Security
01.2009 - Current
- Utilized incident management software, tracking incidents and improving response efficiency.
- Utilized SIEM tools, detecting anomalies and reducing incident response time.
- Investigated security incidents to identify root causes and prevent future occurrences.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Unit Clerk
St. John's Queens Hospital
09.1997 - 02.2009
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Obtained and organized medical records for office visits and scheduled labs.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
Education
Associate of Applied Science - Business Administration
Berkeley College
New York, NY01-1994
Skills
- Incident reporting
- Security guard license
- General security
- Conflict de-escalation
- Asset protection
- Premises patrol
- Interior and exterior patrol
- Fire safety training
- Reliability
- Punctuality
- Keen observer
Timeline
Security Officer
Watchpoint Fire & Security
01.2009 - Current
Unit Clerk
St. John's Queens Hospital
09.1997 - 02.2009
Associate of Applied Science - Business Administration
Berkeley College
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