Franklein Ezeogu
Tampa,FL
Summary
A dynamic Pharmacy Manager with a proven track record at Walgreen Pharmacy, I excel in optimizing pharmacy operations and patient education. My leadership significantly increased revenue through strategic promotions and cross-selling, while my commitment to patient care and regulatory compliance ensured high-quality service. Skilled in drug inventory management and fostering team growth, I embody dedication and innovation in healthcare.
Overview
28
28
years of professional experience
Work History
Pharmacy Manager
Walgreen Pharmacy
04.1997 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Collaborated with store manager to maintain daily operations.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Increased patient satisfaction with personalized medication counseling sessions.
- Supported patients with chronic conditions through establishment of medication therapy management program.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
Education
Bachelor In Pharmacy - Pharmacy
St. John's University
Jamaica, NYSkills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Regulatory Compliance
- Drug Inventory Management
- Training and mentoring
Timeline
Pharmacy Manager
Walgreen Pharmacy
04.1997 - Current
Bachelor In Pharmacy - Pharmacy
St. John's University
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