Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Franklin Adkins

Joliet,IL

Summary

Customer-oriented program manager with several years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

Overview

22
22
years of professional experience

Work History

Program Manager

Met-L-Flo
Sugar Grove, Illinois
10.2022 - 08.2024
  • Implemented best practices in order to maximize efficiency of operations.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Managed external client and business partner relationships.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality, and conformance.

Manager in Training

Fisher Auto Parts
Joliet, IL
09.2020 - 12.2021
  • Ensured compliance with all applicable laws regarding labor relations and safety regulations.
  • Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Supported staff training, development and evaluation.
  • Learned company processes, procedures and employee role functions.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.

Program Manager

Footprints Retail Services
Lisle, Illinois
02.2019 - 07.2019
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assigned work and monitored performance of project personnel.
  • Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
  • Managed external client and business partner relationships.
  • Advocated for the program, securing executive support and resources necessary for program success.

General Manager

Merlins
Bolingbrook, IL
06.2016 - 02.2019
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mitigated business risks by working closely with staff members and assessing performance.

Assistant Store Manager

Bakers Square Restaurant & Bakery
Bourbonnais, Illinois
11.2002 - 12.2015
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.

Education

Bachelor of Arts - Project Management

DeVry University
Tinley Park, IL
10-2008

High School Diploma -

Crete-Monee High School
Crete, IL
06-2003

Skills

  • Data Analysis
  • Customer Service
  • Quality Assurance
  • Personnel Management
  • P&L Management
  • Scheduling and Planning
  • Interpersonal Skills
  • Documentation proficiency
  • Training and Development
  • Critical Thinking
  • Decision-Making
  • Business Acumen
  • MS Office Applications
  • Attention to Detail
  • OSHA Compliance
  • Talent Recruitment
  • Project Management
  • Operations Management
  • Vendor Relationship Management
  • Procurement
  • Regulatory Compliance
  • Proposal Development
  • Resource Management
  • Compliance Enforcement
  • Detail Oriented
  • Policy and procedure improvements
  • Good Judgment
  • Cross-functional team leadership
  • Process Improvement
  • Program Leadership
  • Project Coordination
  • Work Delegation
  • Problem-Solving
  • Performance monitoring
  • Sales and Marketing
  • Employee Scheduling
  • Vendor Management
  • Resource Allocation
  • Individual Instruction

References

References available upon request.

Timeline

Program Manager

Met-L-Flo
10.2022 - 08.2024

Manager in Training

Fisher Auto Parts
09.2020 - 12.2021

Program Manager

Footprints Retail Services
02.2019 - 07.2019

General Manager

Merlins
06.2016 - 02.2019

Assistant Store Manager

Bakers Square Restaurant & Bakery
11.2002 - 12.2015

Bachelor of Arts - Project Management

DeVry University

High School Diploma -

Crete-Monee High School

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Franklin Adkins