Franklin Aundra
Sioux Falls,SD
Summary
Detail-oriented warehouse professional with expertise in inventory management, order picking, and quality control. Proven ability to enhance productivity and streamline processes, ensuring timely and accurate shipment preparation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Warehouse Order Picker
Sturtevant Warehouse Sioux Falls
06.2025 - 11.2025
- Operated warehouse equipment to efficiently pick and prepare orders for dispatch.
- Ensured accurate inventory control by conducting regular stock checks and adjustments.
- Collaborated with team members to streamline order fulfillment processes, reducing delays.
- Trained new staff on safety protocols and effective picking techniques to enhance productivity.
- Implemented best practices for organization and cleanliness within the warehouse environment.
- Monitored quality of outgoing shipments, verifying accuracy against order specifications.
- Led initiatives to optimize space utilization in storage areas, enhancing overall efficiency.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Customer Service Representative
Midcontinent
03.2021 - 01.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software to ensure accurate information and service continuity.
- Trained new representatives on customer service protocols and company policies to enhance team performance.
- Developed workflows for handling escalated complaints, improving resolution time and customer satisfaction.
- Collaborated with cross-functional teams to streamline processes, enhancing overall service delivery efficiency.
- Analyzed customer feedback data to identify trends, informing strategies for service improvement initiatives.
- Led team meetings to discuss performance metrics and share best practices, fostering a culture of continuous improvement.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Financial Crimes Specialist
Wells Fargo
09.2017 - 12.2021
- Analyzed suspicious transactions to identify patterns indicative of financial crimes.
- Collaborated with law enforcement agencies to investigate and resolve fraud cases.
- Conducted risk assessments to enhance fraud detection mechanisms across departments.
- Developed training materials for staff on compliance and anti-money laundering regulations.
- Led cross-functional teams to implement strategic initiatives improving operational efficiency in fraud prevention.
- Mentored junior analysts, fostering a culture of continuous improvement and knowledge sharing.
- Streamlined reporting processes, enhancing accuracy and reducing turnaround time for investigations.
- Utilized advanced analytical tools to detect anomalies and mitigate potential financial risks effectively.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
Line Operator/Packing, Shipping, and Receiving Assembler
Trans
11.2012 - 10.2014
- Operated production machinery to ensure efficient workflow and product quality.
- Monitored equipment performance, identifying issues and initiating repairs as needed.
- Trained new operators on safety protocols and operational procedures.
- Conducted routine maintenance checks to prevent equipment malfunctions.
- Collaborated with team members to streamline production processes and improve output efficiency.
- Maintained accurate records of production metrics and inventory levels for reporting purposes.
- Implemented best practices in safety compliance, reducing workplace incidents significantly.
- Led process improvement initiatives that enhanced overall production effectiveness and reduced downtime.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to [Number] pounds.
Walmart Warehouse
Walmart
05.2009 - 08.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CNC Machine Operator
Tyco Healthcare
02.2004 - 09.2008
- Operated CNC machines to produce precision components for medical devices.
- Monitored machine performance, making adjustments to optimize production efficiency.
- Conducted routine maintenance on equipment to ensure operational reliability.
- Collaborated with engineering teams to implement design changes and improve product quality.
Education
No Degree - Business Administration And Management
Middle Georgia State University
Macon, GA10-1996
Skills
- Warehouse safety
- Order picking and processing
- Heavy lifting
- Shipment preparation
- Loading and unloading
- Packing accuracy
- Pallet jack operation
- Pick lists
- Pallet arrangement
- RF scanning devices
- Barcode scanning
- Stock replenishment
- Inventory management
- Quality control
- Shipping and receiving
- Safety compliance
- Forklift operation
- Hand-eye coordination
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
- CPDW - Certified Professional in Distribution and Warehousing
Languages
English
Full Professional
Timeline
Warehouse Order Picker
Sturtevant Warehouse Sioux Falls
06.2025 - 11.2025
Customer Service Representative
Midcontinent
03.2021 - 01.2024
Financial Crimes Specialist
Wells Fargo
09.2017 - 12.2021
Line Operator/Packing, Shipping, and Receiving Assembler
Trans
11.2012 - 10.2014
Walmart Warehouse
Walmart
05.2009 - 08.2012
CNC Machine Operator
Tyco Healthcare
02.2004 - 09.2008
No Degree - Business Administration And Management
Middle Georgia State University