Franklin Borbon Jr
Woodbridge,New Jersey
Summary
Dynamic Department Supervisor at Home Depot with a proven track record in performance improvement and employee motivation. Expert in stock management and customer relations, successfully reducing inventory shrinkage(from 4.7 to 3.3) while enhancing team efficiency. Adept at training staff and implementing effective sales strategies to drive growth and foster lasting client relationships.
Won a champion trophy and Mr.Hustle award trophy in a middle school basketball league.
Package Handler of the Month Day Sort (FedEx ground, 2016)
Package Handler of the Month Twilight Sort (FedEx ground, 2017)
Won 2 bronze medals in the World Kickboxing Association Muay Thai/Kickboxing tournament with over 400 contenders. Plus, 6 years of Muay Thai experience.
3 time platinum award winner at the Home Depot.
District Gold cup award winner at store 0916 in the year 2025.
Won an award for best sell through in the fire safety class event during fire safety month back in 2022.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Department Supervisor
Home Depot
01.2021 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 5-8 employees per department, delegated tasks and held each employee accountable for completing assignments.
- Oversaw daily operational performance of D21/D22, D25, D26 and D27 team.
- Built and designed large displays weekly to promote specific products.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Handled cash register, returns, and refunds.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Trained new employees on overall company and department-specific policies and procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Trained newly hired sales team.
Hardware Associate
Home Depot
01.2020 - 01.2021
- Started right around the same time COVID devastated the earth taking my uncles life and at one point I thought it would take my fathers also. And, I remember all the entrances and exits but ONE at the Home Depot was closed. I was brand new in Hardware and that one entrance flooded customers right into the the center of the store, Hardware. I had 2, 3 sometimes even 4 customers waiting for assistance when I would be the only one scheduled.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Realtor
Keller Williams
09.2018 - 07.2020
- Closed 3 buyers my first year. My second year during COVID i closed 1 seller and 2 buyers.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Advised and informed prospective clients on current market activities and conditions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings..
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Compared recently sold area properties to determine competitive market prices.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Server
Blu Alehouse
08.2018 - 12.2018
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Inside Sales Agent
Keller Williams
02.2018 - 07.2018
- I managed a Client Relationship Management system for one of the top Realtors in northern New Jersey, Justin Kiliszek. He specialized in foreclosure properties due to his relationship with the banks. I would receive over 30 phone calls a day 5 days a week using the same script to qualify a potential client. Also, the "vault" in the CRM system was filled with over 8000 leads in the form of phone numbers, emails and names. I solely called(3x), emailed and left a voicemail. Depending on the interaction I was to place them into 4 categories. The categories are Hot(Contact daily), Warm(Contact once a month), Cold(contact between 3 to 6 months) or DELETE(bad/fake lead). I was to also include notes with details about my interaction with the customers. All my calls were monitored and recorded.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Operations Manager
Fed Ex Ground
01.2016 - 01.2018
- I worked in all 8 Unload Banks spending a good portion of my time in bank 7. Each bank had 10 to 16 sometimes more depending on many factors. There was 1 2 docks per bank each carrying 1200-2400 boxes that needed to be conveyed. Mass and shape varied tremendously. On average we would off-load 15,000 boxes in a 4 hour shifts. Peak seasons we break the 20k mark and the hours would go up to 5 or 6 per shift. Some of us were clocking 73 hours a week. My bank had one of the highest ever seen package per hour counter clocking in at 14,300 on a goal of 4k-5k.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, on-boarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Administrative Assistant
Fed Ex Ground
06.2015 - 01.2016
- Re-packaged, conveyed and re-labeled hundreds of packages per day. I was to keep inventory and maintain 200+ scanners.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
Package Handler
Fed Ex Ground
02.2010 - 01.2015
- The standard was to load 400 packages per hour, a minimum of 75% cubic area of the trailer had to be filled with 0% lane full(measurement for how far behind you are which could result in the conveyor stopping resulting in loss time. Before leaving i clocked in at 630 packages per hour, 98% cubes and 0.1% lane fulls with no cheesy account to boost my numbers.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Education
Associate of Science - Computer Science
Middlesex County College
Edison, NJ05.2016
Skills
- Process and procedure development
- Stock management
- POS systems operations
- Performance reporting
- Performance monitoring
- Incidents management
- Health and safety compliance
- Delegation
- Sales background
- Employee motivation
- Growth planning
Accomplishments
Won a champion trophy and Mr.Hustle award trophy in a middle school basketball league.
Package Handler of the Month Day Sort (FedEx ground, 2016)
Package Handler of the Month Twi Sort (FedEx ground, 2017)
Won 2 bronze medals in the World Kickboxing Association Muay Thai/Kickboxing tournament with over 400 contenders. Plus, 6 years of Muay Thai expetience.
Certification
Sit-down forklift
Reach Driver
Electric pallet jack operator
Pacer operator
Order Picker operator
Ballypal certified
Electric ladder certified
Radial Arm Saw and Panel saw certified
Electric Machine Trainer Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
Read many books such as: The Way of the Superior Man; Gates of Fire; Rich Dad Poor Dad; The Power of Now; The Fountainhead; Atlas Shrugged; Sell it Like Serhant; How to Stay Motivated; Think and Grow Rich; The Way of Men; How to Win Friends and Influence People; Atomic Habits... etc.
Interests
Developing new skills and becoming a great leader
Timeline
Department Supervisor
Home Depot
01.2021 - Current
Hardware Associate
Home Depot
01.2020 - 01.2021
Realtor
Keller Williams
09.2018 - 07.2020
Server
Blu Alehouse
08.2018 - 12.2018
Inside Sales Agent
Keller Williams
02.2018 - 07.2018
Operations Manager
Fed Ex Ground
01.2016 - 01.2018
Administrative Assistant
Fed Ex Ground
06.2015 - 01.2016
Package Handler
Fed Ex Ground
02.2010 - 01.2015
Associate of Science - Computer Science
Middlesex County College
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