Franklin Burns
Bronx,NY
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Clever Designer with natural gifts. Outstanding leadership, drawing and researching talents. Consistently recognized for fresh and innovative ideas. Excellent self-promotion, interpersonal and active listening skills. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
21
21
years of professional experience
Work History
Owner, Designer
SW <Guardian Of HeartsNew York
Bronx, NY
01.2017 - Current
- Model and Seller.
- Ordering supplies.
- Designing brand and accessories.
- Selling brand and accessories.
- Marketing.
- Consulting with consumers.
- Wearing and representing brand.
- Creating and testing new products.
- Managed day-to-day business operations.
- Gathered and bought materials needed to successfully complete projects.
Client Relations Manager
MDJR Consulting
New York, NY
10.2019 - 07.2022
- Managed client accounts.
- Implemented invoice tracking process.
- Created client proposals.
- Triaged client issues and graded by priority level.
- Acted as client support.
- Responsible for client communication.
Model/Artist/Singer
Clash of The IndustriesNew York
New York, NY
03.2014 - 09.2019
- Performing.
- Singing.
- Songwriting.
- Recording Music.
- Radio Interviews.
- Television Interviews.
- Public Speaking.
- Making appearances.
- Building Fan Pace.
- Social Media Presence.
- Marketing.
- Wearing and representing brands.
- Shooting with photographers wearing brands.
Volunteer/Empowerment
ASCY NYCNew
03.2011 - 05.2012
- Trained and mentored peer volunteers and performed peer evaluations.
- Group facilitation.
- STD Testing, Counseling.
- Processed Grant Reports.
- Organized and facilitated Meetings.
- Planned community activities.
- Organized Community Outreach.
- Assisted with special events or programs.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Encouraged donations by supporting community fundraising events and campaigns.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
Customer Service Representative
Bike And Roll NYC
New York, NY
04.2009 - 08.2011
- Greeting customers.
- Taking reservations.
- Assisting customers with rentals.
- Preparing equipment for customers.
- Accepting payment for rentals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Medical Assistant/Receptionist
Chelsea Dermatology
New York, NY
09.2007 - 12.2008
- Obtained patient medical histories.
- Prepared patients for procedures and surgeries.
- Prepared exam rooms for medical procedures and surgeries.
- Assisted doctor during minor procedures and surgeries.
- Set up and stocked examination and procedure rooms for the day.
- Office duties including answered phones and scheduled appointments.
- Calling patients to confirm appointments.
Barista
Starbucks
New York, NY
03.2006 - 08.2007
- Prepared customer orders.
- Cleaned and sanitized work area.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Performed opening and closing duties.
Brand Rep
Abercrombie & Fitch
New York, NY
07.2005 - 04.2006
- Wore brands to demonstrate features such as garment quality, style, and design to observers and customers
- Assisted customers with purchases.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Rang up customers by processing cash and credit payments to complete sales transactions.
Education
Medical Assistant Certification - Medical Assisting
The New York School For Medical And Dental Assistants
Long Island City, NY08.2007
Certification - Computer Science
Swainsboro Technical College
Swainsboro, GA09.2001
High School Diploma -
Emanuel Country Institute
Twin City, GA05.2000
Skills
- Excellent computer skills, 60 WPM Reference Available Upon Request
- Change and Growth Management
- Portfolio Management
- Advertising Initiatives
- Leadership and People Development
- Strategic Planning
- Effective Communicator and Public Speaker
- Employee Motivation and Performance
- Risk and Mitigation Analysis
- Operational Efficiency and Safety
- Sales Growth
- Complex Problem-Solving
Timeline
Client Relations Manager
MDJR Consulting
10.2019 - 07.2022
Owner, Designer
SW <Guardian Of HeartsNew York
01.2017 - Current
Model/Artist/Singer
Clash of The IndustriesNew York
03.2014 - 09.2019
Volunteer/Empowerment
ASCY NYCNew
03.2011 - 05.2012
Customer Service Representative
Bike And Roll NYC
04.2009 - 08.2011
Medical Assistant/Receptionist
Chelsea Dermatology
09.2007 - 12.2008
Barista
Starbucks
03.2006 - 08.2007
Brand Rep
Abercrombie & Fitch
07.2005 - 04.2006
Medical Assistant Certification - Medical Assisting
The New York School For Medical And Dental Assistants
Certification - Computer Science
Swainsboro Technical College
High School Diploma -
Emanuel Country Institute
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