Franklin Coleman
Milwaukee,WI
Summary
Dynamic leader with a proven track record at Community Warehouse/Partners In Hope, excelling in career counseling and cross-cultural communication. Spearheaded innovative outreach initiatives, enhancing career opportunities for diverse clients. Expert in resume writing and interview coaching, significantly boosting client job placement rates. Skilled in fostering relationships with businesses, ensuring a 30% increase in student employment opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Job & Career Navigator
Community Warehouse/Partners In Hope
Milwaukee, WI
11.2024 - Current
- Participated in outreach activities within the local community to promote career navigation services.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Maintained case files and documented actions.
- Assisted clients with developing action plans to identify and achieve career goals.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Facilitated workshops on resume writing, interviewing skills, and job search strategies.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Monitored, evaluated and recorded training activities or program effectiveness.
Stewarding Supervisor
Milwaukee Hilton-Milwaukee, WI
Milwaukee, WI
07.2023 - Current
- Supervised and coordinated dish room staff activities to ensure efficient and timely cleaning and sanitizing of dishes, utensils, and equipment.
- Implemented standard operating procedures for all stewarding functions within the establishment.
- Delegated work to staff, setting priorities and goals.
- Performed frequent inspections on kitchen equipment such as ovens, stoves, grills, assessing their condition and making necessary repairs when required.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Enforced strict compliance with hygiene regulations among all personnel working in the kitchen area.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Assistance General Manager
Mke Burgers-Milwaukee, WI
Milwaukee, WI
02.2023 - 07.2023
- Ensured compliance with company policies, procedures, and regulations.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Facilitated communication between departments to ensure seamless operations.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
Dishwasher/Line Cook/Prep Cook
Lowlands Group-Milwaukee, WI
Milwaukee, WI
05.2019 - 04.2023
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Shift Manager
Kentucky Fried Chicken-Milwaukee, WI
Milwaukee, WI
07.2022 - 02.2023
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Maintained cleanliness and organization of work area.
- Assisted in resolving escalated customer service issues in a timely manner.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Education
High School Diploma -
Dunbar Vocational High School
Chicago, IL06-1979
Pre-Med
Quincy College
Quincy, ILSkills
- Cross-cultural communication
- Job search strategies
- Career assessment
- Career counseling
- Resume writing
- Interview coaching
Certification
- Servsafe
- November 2022-November 2027
Timeline
Job & Career Navigator
Community Warehouse/Partners In Hope
11.2024 - Current
Stewarding Supervisor
Milwaukee Hilton-Milwaukee, WI
07.2023 - Current
Assistance General Manager
Mke Burgers-Milwaukee, WI
02.2023 - 07.2023
Shift Manager
Kentucky Fried Chicken-Milwaukee, WI
07.2022 - 02.2023
Dishwasher/Line Cook/Prep Cook
Lowlands Group-Milwaukee, WI
05.2019 - 04.2023
High School Diploma -
Dunbar Vocational High School
Pre-Med
Quincy College
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